Job Title: Lead Engagement Manager (Commercial Services)
Duration: 12 months
Location: Remote across US
 
Purpose of the Role:
The Lead Engagement Manager partners with hotels throughout the groups & meetings RFP process to strategically enhance their commercial
 
Key Accountabilities:

• Lead and execute the Groups & Meetings RFP process for Commercial Services hotels, ensuring  compliance with standard operating procedures and timely delivery.
• Collaborate with hotels, internal teams, and peers to align strategies, share information, and optimize program outcomes.
• Utilize company’s and external tools to maintain accurate records and support revenue management strategies.
• Analyze data and market insights to inform negotiation strategies, achieving favorable commercial outcomes.
• Communicate clearly and professionally with stakeholders, providing rationale for proposals and negotiations.
• Manage workload effectively to meet deadlines and maintain quality during peak periods.
• Identify and recommend process improvements to enhance efficiency and effectiveness.
• Demonstrate flexibility in working hours during high-demand periods as required

 
Key Metrics:

• Achievement of individual and team targets, measured as a percentage of annual quotas.
• MeetingBroker RFP Response Metrics – response percentage, response time, and conversion impact.
• Participating hotel feedback.

 
Education & Experience:
Bachelor’s or Master’s degree in Marketing, Management, Business, or related field, or equivalent experience. 5–8 years progressive service industry experience, including at least 2 years in multi-unit or corporate hotel roles
 
Core Competencies:
Proficient in sales principles and Strategic Account Management; strong verbal and written communication; excellent relationship management, negotiation, and persuasion skills; in[1]depth knowledge of hotel sales, marketing, business planning, and competitor strategies.

Technical Proficiencies:
Experience with sales software (e.g., Salesforce, MeetingBroker, 3rd party RFP URLs); understanding of transient and group RFP processes; familiarity with electronic distribution channels (GDS, internet), hotel operations, central reservations, and rate loading.

Additional Requirements:
This is a virtual role with minimal or no travel requirements.
 
Ownership:

• Assess group RFPs against strategic revenue goals and market factors.
• Communicate recommendations internally.
• Maintain proactive client engagement to secure optimal business.

 
Accountabilities:

• This is an individual contributor position with no direct or indirect supervisory responsibilities.

• The role does not include operating or payroll budget management.
• Responsible for making business decisions within defined parameters, with guidance and escalation to leadership as appropriate.

 
Internal Key Relationships:

• Collaborates closely with Revenue Management, Commercial Sales teams, and Leadership to align sales strategies and optimize revenue opportunities.
• Partners with Global Sales, Field Operations, and Product & Technology departments to ensure seamless execution and support of commercial initiatives.

 
External Key Relationships:

• Engages with hotel owners and management  companies to foster strong partnerships and drive business growth.
• Collaborates with on-property sales and operations  teams to support client needs and service delivery.
• Builds and maintains relationships with designated  client contacts and prospective clients to expand account opportunities.
• Connects with industry and sector-specific  organizations to stay informed of market trends and enhance networking.
• Partners with professional networking and vendor  organizations to leverage resources and generate leads.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.