Reporting Analyst
Spectraforce
North York, Ontario
2 hours ago
Job Description
Job Title: Reporting Analyst
Duration: 1 year
Location: North York, ON
Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)
Travel: Possible 20% with work sites in Ontario
** Driver’s Abstract REQUIRED
Overview:
We are currently seeking a Reporting Analyst to join our Customer Care Analytics team. This role will support day-to-day execution and maintenance of routine reports as well as adhoc requests that support Billing, Collections, Call Centre, Digital Channels, and Compliance functions.
What You Will Do:
• Prepare and distribute daily, weekly, and monthly reports for Customer Care teams, including metrics related to customer calls, billing, collections and digital channels.
• Maintain and update existing reporting packages using tools such as Excel, SQL, Python and Power BI.
• Ensure accuracy and consistency of recurring reports by validating data sources and applying quality checks.
• Respond to ad hoc reporting requests from team leads and business partners.
• Support reporting needs related to digital adoption, call volume reduction, back-office exceptions, and cost effectiveness.
• Collaborate with IT and business support teams to ensure data availability and resolve reporting issues.
Who You Are:
• Post-secondary education in a related field or equivalent experience (1–3 years in reporting or analytics).
• Strong proficiency in Microsoft Excel and familiarity with Power BI, SQL, and Python.
• Comfortable working with large datasets and performing basic data analysis.
• Excellent attention to detail and time management skills.
• Strong communication skills to work effectively with cross-functional teams.
• Experience with SAP Analytics (Business Objects, Crystal Reports) is an asset.
• Valid driver's license and ability to travel as required for the role.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.
Duration: 1 year
Location: North York, ON
Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)
Travel: Possible 20% with work sites in Ontario
** Driver’s Abstract REQUIRED
Overview:
We are currently seeking a Reporting Analyst to join our Customer Care Analytics team. This role will support day-to-day execution and maintenance of routine reports as well as adhoc requests that support Billing, Collections, Call Centre, Digital Channels, and Compliance functions.
What You Will Do:
• Prepare and distribute daily, weekly, and monthly reports for Customer Care teams, including metrics related to customer calls, billing, collections and digital channels.
• Maintain and update existing reporting packages using tools such as Excel, SQL, Python and Power BI.
• Ensure accuracy and consistency of recurring reports by validating data sources and applying quality checks.
• Respond to ad hoc reporting requests from team leads and business partners.
• Support reporting needs related to digital adoption, call volume reduction, back-office exceptions, and cost effectiveness.
• Collaborate with IT and business support teams to ensure data availability and resolve reporting issues.
Who You Are:
• Post-secondary education in a related field or equivalent experience (1–3 years in reporting or analytics).
• Strong proficiency in Microsoft Excel and familiarity with Power BI, SQL, and Python.
• Comfortable working with large datasets and performing basic data analysis.
• Excellent attention to detail and time management skills.
• Strong communication skills to work effectively with cross-functional teams.
• Experience with SAP Analytics (Business Objects, Crystal Reports) is an asset.
• Valid driver's license and ability to travel as required for the role.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.