Position Title: IT Site Lead
Work Location: Tampa, FL
Assignment Duration: 12 Months

Position Summary:
• The Site IT lead is responsible for effective collaboration between IT and the business functions at the locations under his assignment.
• Ensure adequate, reliable and consistent IT services are delivered at the sites.
• Act as a key contact & escalation point towards site business leadership team for any IT related matters.
• Understand and support the site business leadership team objectives and align those with our organization’s technology roadmaps.
• Partner with OT team at the site to ensure site IT operations run smoothly without any disruption to business
• Prioritize site IT demands in collaboration with regional applications and infrastructure teams; as per agreed governance process
• Co-work with Regional IT Security Officer to ensure IT security compliance

Background & Context:
• Supervisory Organization: Information Technology
• Reports to (position): DIO • Key Stakeholders:
• Stakeholder 1: Site General Managers / Leads
• Stakeholder 2: OT site representatives
• Stakeholder 3: Global IT leadership team
• Supervision Received: General Supervision The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Key Responsibilities:
• Accountable for the IT services at the site - Liaise with IT service delivery organization and Center of Excellence (CoE) leads to ensure IT service is delivered as per SLA to the site and continuous optimizing the site IT service efficiency.
• SPOC between local stakeholders and remaining IT organization – Single Point Of Contact for any IT related topics at the site, stakeholder-facing role, establishment and management of expectations
• Gather input on site-specific requirements - Capture and formalize site-specific requirements that are beyond standard global IT service, and organize services to get adjusted to meet site requirements
• Ensure IT service SLAs meet site requirements – Review adherence to SLA by IT service delivery teams (systems availability, delivery of support, …) and provide visibility to the site leadership team on SLA performance, gaps, and remediation actions taken
• Ensure the site follows defined IT processes and policies – As representative of IT at the site, ensure that the site leadership team takes the required actions to ensure employees at the site adhere to established IT processes and comply with IT policies
• Ensure site IT security compliance with global standards – co-work with the regional IT security officer to reduce vulnerability. Promote the IT security awareness on the site.
• Coordinate demand for IT/OT services – capture specific demand for IT and OT services, plan and coordinate activities for delivery of required IT and OT services
• Technical Disaster Recovery – Responsible for development and periodic testing of the technical disaster recovery plan for the site. Responsibilities in this area also include periodic plan refreshes as changes occur in the business or IT service provisioning landscape
• Infrastructure Life Cycle Management – Responsible for life cycle management of IT infrastructure required for business operations conducted at the site.
The process includes maintaining an inventory of IT assets and managing risks associated with aging components. A critical part of this process is developing and sponsoring annual capital projects for equipment requiring upgrades.
• Applications Repository Management – Ensure local applications are reported and maintained in the IT Applications repository database
• Internal and Regulatory Audit – Prepare and represent the site as the IT lead on regulatory inspections and audits. In the event of audit findings, prepare a remediation plan to address those findings. • Perform other duties as assigned.

Qualification & Experience:
• Education Degree (required):
• Degree (preferred): Under Graduate or relevant experience Field of Study: Information Technology
• Language(s) Required: English Ability Level: 2 - Business Fluent
• Certifications (incl. professional qualifications) i.e. ACCA, GPHR, CIPS, PgMP Required: Issuer:
• Preferred: Issuer:

Work Experience
What is the min. # years you would consider for this role? Please note: If UK is the secondary location, NO years of experience should be included. Area: IT Management, Application and Infrastructure Level:
Advanced - 5-10 years Area: Level:
• Competencies & Behaviors What behaviors are you expecting to see for each competency? Please use our organization’s Core Competencies. Agility:
• Challenges the status quo and looks for opportunities to make improvements in the IT service area and beyond
• Embraces new initiatives and drives successful implementation of corporate IT initiatives in his/her site
• Business Acumen:
• Understands and explains the corporate strategy to his/her peers and/or team
• Sets and delivers on individual and team objectives that support the company strategy
• Collaboration:
• Works in partnership as an active member of his/her team and 3rd party IT service providers
• Generously shares information and knowledge with others across IT teams and business functions
• Customer Focus:
• Proactively seeks to understand internal customer needs and requirements
• Uses systematic approaches to ensure customer and IT key metrics are tracked and analyzed for continuous improvement
• Driving Results:
• Establishes and consistently delivers on service delivery and project KPIs and challenging goals for him/herself (and team)
• Proactively shares credit for successes
• Leadership:
• Takes personal accountability for outcomes resulting from choices and behaviors of self and team
• Responsibilities People (please indicate the number of direct reports and indirect reports):
Responsible for managing managed services, external contractors, and internal staff. Budget: Quality: Safety:

Skills
What analytical capabilities or niche skillset does this role require?
• Strong customer service ethic
• Strong presentation skills
• Ability to prioritize and quickly resolve issues
• Excellent verbal communication skills
• Excellent analytical and problem-solving skills
• Effective prioritization and project management skills
• Ability to anticipate risks and devise solutions in the moment
• Strong team leadership skills
• Working knowledge of IT architecture, IT security, ITIL, and IT governance

Position is offered by a no fee agency. 
Location : 4910 Savarese Circle, Tampa, FL, USA, 33634 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.