Position Title: Customer Service Representative
Work Location: 30 S Keller Road Orlando, Florida
Assignment Duration: 6 months
Work Schedule: 7:30 am – 5:30 pm EST
Work Arrangement: 100% Onsite

Position Summary:

• Takes inbound or places outbound calls to provide information to customers.

?Background & Context:

• VAD Customer Service for Acelis Connected Health-
• Previous actual call center experience a plus.

Key Responsibilities:

• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

Basic Qualifications: 

• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

 Preferred Qualifications:

• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.

 Competencies:

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task

 Position is offered by a no fee agency. 
Location : 30 S Keller Road, Suite 100B, Orlando, Florida, USA, 32810 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.00/hr.