Job Title: Svc Procr Asst, RPS Ops Administration
Location: Remote
Duration: 4 months assignment

General purpose of job:

• This position will perform and deliver on highly routine work for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines.
• Applicant will be responsible for reviewing, researching and processing highly routine retirement plan administration transactions.

Duties And Responsibilities:

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
• Meets or exceeds departmental quality and service standards and works overtime as needed.
• Processes assigned highly routine transactions including but not limited to enrolments, contributions, and distributions in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
• Monitors incoming work queue and ensures items are completed in a timely manner.
• Provides feedback to team members if changes are needed in the process.
• Provides highly routine technical retirement plan information to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
• Ensures the accuracy and completeness of submitted information.
• Escalates issues/concerns to more senior team members and/or management.
• Maintains plan sponsor and participant data confidentiality.

Additional Position Responsibilities:

• Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes

Education And Experience:

• High School or GED (Minimum Required)
• No prior experience required

Travel Requirements:

• Travel Type: Regional Domestic
• Travel Amount: up to 50%

Language Skills:

• Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures.
• Demonstrates good written and verbal communication skills.

Mathematical Skills

• Works with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances.

Reasoning Ability:

• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
• Define problems, collect data, establish facts and draw valid conclusions.
• Demonstrates ability to evaluate information and the implications of a course of action or solution.

Other Skills and Abilities:

• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Ability to work with others in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates interpersonal skills with a collaborative style.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.

Physical Demands:

• Must be able to lift up to 10 lbs
• While performing the duties of this job, the employee is frequently required to sit, use hands to handle & feel & talk, hear & see.
• The employee is occasionally required to stand, walk & reach with hands & arms.
• Employee must be able to work more than 40 hrs per week.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.10/hr.