Job Title: Customer Care Coordinator I
Duration: 14 months
Location: Elgin, IL, 60124
Timings: 08:00 AM - 05:00 PM (Mon-Fri)

Job Description

• Experience: Prior experience in a direct customer interfacing role is required.

Job responsibilities:

• The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
• The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of client's and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and client's teams.
• The position entails aspects of facility management as well.
• Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
• The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written.
• Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.
• 1-2 years of experience working with customers and coordinating and scheduling customer events
• A fast-paced and dynamic environment, manufacturing world-class communications equipment and mission-critical solutions for first responders and public safety customers around the world.

What qualifications are must-haves for candidates?

• Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.

What would be some nice-to-have skills for candidates and why?

• Google suites (Google mail and spreadsheet) - Client uses the product family Google suite. Experience preparing presentation and presenting. Graphic design.

Additional responsibilities:

• Knowledge in Oracle tools is a plus
• Bilingual (English and Spanish)
• Some experience handling customer visas/immigration paperwork

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.