Job Title: Policy Change Senior Associate
Location: Fully Remote
Duration: 6 months Assignment
Shift/Hours: 40hours/week, PST hours
 
Job Summary:

• The Policy Change Senior Associate plays a critical role in reviewing and analysing policy change forms to ensure completeness and compliance with basic underwriting requirements.
• You will review and analyze each change request to determine if the necessary details are provided to meet the requirements for processing.
• Using various system platforms, you’ll input information received in paper or electronic submissions.
• Additionally, you will develop an understanding of state-specific rules and guidelines to ensure policy changes align with regulations.
• Customer service support is an essential aspect of this role, where you will answer questions regarding policy contracts and the policy change process.

 Key Responsibilities:

• Meet or exceed daily production targets of 35 health and life policy changes.
• Deliver customer service through phone, email, and written communication.
• Perform basic risk assessments.
• Develop an understanding of state regulations and requirements to make appropriate policy changes.

 Skills and Background You’ll Need Must-Haves:

• 3+ years of experience in insurance and customer service.
• High School Diploma or GED.
• Familiarity with policy change processes and various system platforms.
• Strong attention to detail in data entry and policy analysis.
• Strong communication skills for customer service and team collaboration.

 Preferred:

• Experience with life insurance and complex health policies.
• Ability to prioritize tasks and manage multiple responsibilities.

 Key Behaviours of a Successful Candidate:

• Strong integrity and ethical decision-making.
• Willingness to learn and take on new challenges.
• Ability to work independently and as part of a team.
• High adaptability in a fast-paced environment.
• Strong attention to detail and process compliance.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.50/hr.