Position Title: Administrative Support
Work Location: Peoria - 6611 W. Peoria Ave Glendale, AZ 85302, contractor may be asked to travel to other offices within the AZ market
Assignment Duration: 17 weeks (4 months)
Work Schedule:  Days - 8hr; Monday - Friday


Position Summary: The Patient Activation Administrative Specialist is a front line team member responsible for welcoming patients as they arrive at the clinic and ensuring they are fully onboarded with the digital health tools.
Background & Context:

• This role is important to enhancing the patient experience by ensuring all patients are activated and educated on their health tools.
• As the first point of contact in the lobby, the Patient Activation Administrative Specialist plays a key role in building trust and offering support to patients who need assistance in activating.
  Key Responsibilities:
• Serve as the first point of contact in the lobby, welcoming patients and ensuring a positive first impression.
• Check each patient’s activation status and assist with setup and troubleshooting as needed.
• Explain app features and benefits, and answer questions to encourage confident usage.
• Collaborate with clinic staff and escalate technical issues to the appropriate support teams.
• Document activation progress and share patient feedback to help improve digital engagement efforts.
• These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.
• They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.
• Other job related duties may be assigned by management.
  Qualification & Experience:
• Minimum 1 year of experience in a patient-facing role within a healthcare setting.
• Ability to communicate clearly, patiently, and empathetically with a diverse patient population.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously.

Notes:

• Parking: Parking is free, on the west side of the building.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.