Job Title: Provider Relations Associate Analyst
Duration: 12 Months Assignment 
Location: Location: Plano, TX  75093
Schedule Notes: Monday-Friday: 9:30 AM-6 PM | Training will be on the same schedule, 6-8 weeks

Note:

• These positions will be on-site at the office in Plano, TX (1640 Dallas Pkwy, Plano, TX, 75093)?
• Candidates must live within a 30-mile radius of the office location.
• Candidates who live outside this radius should not be submitted at this time.
• No absences/time off will be approved during the training period, and any candidates who have pre-planned time off during January/Feb (or during the 6-8 week training period) should not be submitted. 

Responsibilities:

• Contributes to the Provider Relations job family in a support capacity.
• Supports and maintains positive relationships with health care professionals within the network.
• Provides high-quality service to health care professionals.
• Assist with education, contract questions, and non-routine claim issues.
• Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
• Assists providers in contract compliance and credentialing issues.
• Assists with the preparation or modification of provider contracts.
• Completes output (documents, analyses, product) in the specific work area to appropriate time and quality targets.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in Provider Relations.

Skills/Requirements:

• Ability to convey complex or technical information in a manner that others can understand, as well as the ability to understand and interpret complex information from others.
• Strong interpersonal skills, establishing rapport, and working well with others.
• Strong customer service skills.
• Computer proficiency, willing to learn new systems.
• Ability to work in a goal orientated environment.
• Ability to meet high standards for attendance.
• Computer proficiency, willing to learn new systems.
• Previous Outbound or Inbound Call Center experience, 2 years is ideal.
• Microsoft Suite skills.
• Ability to talk and type simultaneously.
• Self-starter, not afraid to ask questions when needed.
• Excellent written and verbal communication skills.
• Phone etiquette.

Top 3 Non-Negotiable Skills:

• Computer Proficiency.
• Prior Call Center Experience.
• Ability to work within a team environment and be a direct contributor.

Education:

• High School Diploma or Equivalent,

 
  

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.