Job Title: Provider Data Representative
Duration: 5+ Months Assignment 
Location: Plano, TX  75093
Schedule Notes: Monday-Friday: 8 AM-4:30 PM | Training will be on the same schedule, 2-3 weeks
 
Note:

• Candidates must live within a 30-mile radius of the office location.
• Candidates who live outside this radius should not be submitted at this time.
• No absences/time off will be approved during the training period, and any candidates who have pre-planned time off during January/February (or during the first 90 days) should not be submitted.
• During first 90 days, 2nd absence is grounds for termination.

Responsibilities:

• Delivers straightforward administrative and/or other basic business services in Provider Data.
• Maintains current provider data for the largest, most complex account structures.
• Maintains provider data to ensure the quality of the network.
• Coordinates provider enrollment, and assists with the coordination of meetings with providers for training, contracting, and reporting.
• May be responsible for reporting and tracking provider calls and complaints.
• Updates directories for all contracted organizations.
• Issues tend to be routine.
• Good knowledge and understanding of Provider Data and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

Skills/Requirements:

• Strong interpersonal skills, establishing rapport, and working well with others.
• Strong customer service skills.
• Computer proficiency, willing to learn new systems.
• Ability to work in a goal-oriented environment.
• Ability to meet high standards for attendance.
• Previous Outbound or Inbound Call Center experience, 2 years is ideal.
• Prior experience working in a dental or medical healthcare environment.
• Basic healthcare terminology.
• Microsoft Suite skills.
• Ability to talk and type simultaneously.
• Self-starter, not afraid to ask questions when needed.
• Excellent written and verbal communication skills.
• Outbound phone etiquette.
• Cold calling is required for this position.

Top 3 Non-Negotiable Skills:

• Computer Proficiency.
• Courageous - to do cold calls.
• Ability to work within a team environment and be a direct contributor. 

Education:

• High School Diploma or Equivalent.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.