Project Coordinator
Spectraforce
Seattle, Washington
5 hours ago
Job Description
Role: Project Coordinator
Location: Seattle, WA
Duration: 6 months (Potential to extend)
Job Description:
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide members with a personalized creative experience
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Partnering with Publishing teams to ensure that members enrolled in the proper service package
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
• Associate’s Degree
• Customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications
• Ability to work weekends and overtime as required
• Authorized to work in the US without sponsorship
2. Preferred Qualifications
• Bachelor's degree preferred
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
Required skills:
Years of Experience: 2 in a corporate setting
Degree or Certification: N/A
Leadership Principle:
Should have some experience providing customer support internally in a corporate setting.
Top 3 must haves:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.
Location: Seattle, WA
Duration: 6 months (Potential to extend)
Job Description:
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide members with a personalized creative experience
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Partnering with Publishing teams to ensure that members enrolled in the proper service package
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
• Associate’s Degree
• Customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications
• Ability to work weekends and overtime as required
• Authorized to work in the US without sponsorship
2. Preferred Qualifications
• Bachelor's degree preferred
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
Required skills:
Years of Experience: 2 in a corporate setting
Degree or Certification: N/A
Leadership Principle:
- Dive Deep
- Earn Trust
- Customer Obsession
- Insist on the highest standards
Should have some experience providing customer support internally in a corporate setting.
Top 3 must haves:
- Customer Support
- Research
- Sales Incentive Design
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.