Job Title: HR Service Center Process Analyst 
Location: Raleigh, NC 27603
Duration: 12 months Assignment
Shift/Hours: 40hours/week, M to F
 
Summary:

• Human Resources Service Center Process Analyst supports the assessment and development of processes, identifies areas for continuous improvement and develops documentation in support of current processes.
• This position analyses performance data to provide metrics. 

Essential Job Functions:

• In collaboration with subject matter experts, analyses, identifies, and recommends improvements or enhancements to optimize processes and data.
• Develops process-related documentation, including process workflows, job aids, and internal procedures.
• Interacts and collaborates across HR disciplines to gather information, performs analysis, and makes recommendations to leadership to drive continuous improvement.
• Analyzes metrics data – trending, response time, quality, integrity articles visited, etc. - to create monthly and quarterly presentations for leadership.
• Reviews data/trends and makes recommendations and proposals to manager on opportunities for improvement.
• Assists with the review of processes transitioning to the HRSC, including leading meetings with HR COEs, identifying gaps and improvement opportunities, and creating department specific documentation.
• Maintains and drafts HRSC Knowledge Base articles (KBA) within Service Now.
• Reviews data/trends to identify opportunities to enhance KBAs.
• Partners with responsible HRSC authors to update, edit and approve existing and new KBAs.
• Team member on process improvement projects.
• May lead process focused meetings within the project workstream.
• Performs user acceptance testing (UAT)on new system enhancements, updates, upgrades, and bug fixes.
• As systems enhancements and upgrades effect processes, identifies documentation that requires updates and ensures team members are trained and fully knowledgeable of changes that impact them.
• Assists HR Metrics & Reporting Manager in their job functions. 

Skills:

• Strong knowledge of HR policies and practices.
• Excellent PC skills including MS Office suite.
• Specific skills in Excel and Visio (process mapping)
• Knowledge of ServiceNow

Education& Experience:

• Bachelor’s degree or equivalent work experience desired

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $31.03/hr.