Job Title: Operations Representative – Pharmacy Technician (100% REMOTE)
Duration: 2+ Months (with the Possibility of extension)
 
Duties:

• Delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor.
• Participate in preparing and reviewing statements and document related to business operations / Finance Operations.
• Assists in the production levels and effective processing controls and related reporting in accordance with established procedures.
• Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

 
Administrators: responsible for contributing to day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescriber office outreach, measuring and reporting outcomes.

• Key Functions:
  • Day-to-day operational functions related to assigned product
  • Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers’ office
  • Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist
  • Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance
  • Senior specific
    • Subject matter expert on product processes available to answer team's clarifying questions
    • Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
    • Supporting departmental projects
    • Resolve non-routine issues escalated from junior team members

 

• Skills
  • Experience in managed care, pharmacy technician or workers’ compensation claims would be advantageous
  • Customer service
  • Communication
  • Organization and time management
  • Attention to detail
  • MS Office Products
  • Data entry

 

• Competencies
  • Operations Representative (Non-Senior)
    • Align: Plans and Aligns
    • Inspire: Communicates Effectively
    • Develop: Tech Savvy
    • Deliver: Action Oriented

 
Additional Note from Hiring Manager:

• Candidates must have prior Pharmacy Technician experience to be considered.
• Please ensure applicants understand this is not a contact center role—it is a fast-paced, hands-on position. This distinction should be made clear prior to the interview.
• Video interviews require the camera to be properly positioned—facing the candidate, not the ceiling or elsewhere in the room.
• We are not seeking senior-level candidates.
• Preferred experience range: 1 to 10 years to avoid overqualification.
• A 90-day evaluation period will be in place to assess both performance and attendance.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $16.85/hr.