Title: Desktop Support Technician II 
Location: Charleroi, PA 15022
Duration: 3 months (Temp to hire)
Shift hours: M-F 8 am-5 PM
Payrate: $24/hr on W2

Notes:

• Deskside Support Role / Tech 2 role
  Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally.
• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
• Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.
• PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.

Job Description:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve. 
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
• Top 2 Skills Deskside Support, and Customer Service
• A+ certification is a plus, experience a minimum of 3 years.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.00/hr.