Position Title: Travel Counselor
Duration: 6 Months
Location: Remote
Working hours: Flexible schedule able to work during hours of 8 AM - 8 PM EST (Must work EST working hours), and for training purposes, the first 3-4 weeks, the workers will work around 9 am -5 pm EST.

Overview:

• As a Travel Consultant, you join our highly skilled remote team, providing outstanding service to our corporate business clients.
• We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
• Most of our Traveler Care leadership started in this role, and you can find us in almost every other department.

 
Responsibilities:

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.
• Use the various Global Distribution Systems GDS system Sabre.
• Training may be provided as a refresher if needed.
• Ensure compliance with customers agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

 
Requirements:

• Seeking individuals with 3 years of corporate travel experience using the GDS system SABRE. 
• HS/GED is the education requirement for this role. 
• Willingness to work flexible hours as needed. While we have dedicated colleagues for night shifts, this role may require afternoon shifts (12 PM – 8 PM) and weekend availability, as our Traveler Care team operates 24/7.
• Passion for delivering excellence in client service, with a proactive approach to anticipating customer needs.
• Strong professional communication skills, both written and verbal.
• Exceptional attention to detail.
• Commitment to acting with integrity and safeguarding sensitive traveler information.
• Solid understanding of the travel industry, with experience in business travel, leisure travel, or airline reservations.
• Proven ability to resolve customer issues promptly and independently, or in coordination with suppliers.
• Strong team player with openness to feedback and a collaborative mindse.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $29.24/hr.