Field Support Analyst
Spectraforce
Milwaukee, Wisconsin
5 hours ago
Job Description
Title: Field Support Analyst
Location: Milwaukee, WI 53202/ Onsite
Duration: 3 Months, potential to convert FTE
Hours: M-F 8am - 5pm
Resource's typical working day:
Years of Experience needed:
Level of Education: H.S. Diploma with technical experience
Systems/Software proficiencies:
Certifications/Licenses: Microsoft Certification preferred
Top Must have Skills:
Top Nice to have Skills:
Interview Process:
Job Description:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.
Location: Milwaukee, WI 53202/ Onsite
Duration: 3 Months, potential to convert FTE
Hours: M-F 8am - 5pm
Resource's typical working day:
- Working with Desk side support
- Answering technical support issues
- Working tickets
- Assisting with the distribution of hardware across the country
- Proactive customer service
Years of Experience needed:
- 2-3 years IT experience
- 5+ years in customer service
Level of Education: H.S. Diploma with technical experience
Systems/Software proficiencies:
- Windows 11
- Office 365
- InTune
- Azure
- Active Directory
- Imaging Process
Certifications/Licenses: Microsoft Certification preferred
Top Must have Skills:
- Great Customer Service Skills
- Ability to communicate with client
Top Nice to have Skills:
- Willingness to learn
- Team Player
- Able to collaborate
Interview Process:
- Technical phone screen
- Culture interview (Teams)
- On-Site meeting
Job Description:
- A minimum of two to three years of related experience and/or training. A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Requires knowledge of financial terms and principles.
- Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations.
- Ability to solve problems involving several options.
- Requires strong analytical and quantitative skills. Exceptional Customer Skills required.
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Provides recommendations of program changes to correct software problems.
- Assists in the purchasing of new computer equipment and peripherals for a specified location.
- Performs software and hardware inventory.
- Basic Administration of Phone and Voicemail systems for site.
- Performs other duties as assigned. No formal supervisory responsibilities in this position.
- May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.