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Field Support Analyst
Spectraforce
Milwaukee, Wisconsin

5 hours ago

Job Description

Title: Field Support Analyst
Location: Milwaukee, WI 53202/ Onsite
Duration: 3 Months, potential to convert FTE
Hours: M-F 8am - 5pm

Resource's typical working day:
  • Working with Desk side support
  • Answering technical support issues
  • Working tickets
  • Assisting with the distribution of hardware across the country
  • Proactive customer service
 
Years of Experience needed:
  • 2-3 years IT experience
  • 5+ years in customer service
 
Level of Education: H.S. Diploma with technical experience
 
Systems/Software proficiencies:
  • Windows 11
  • Office 365
  • InTune
  • Azure
  • Active Directory
  • Imaging Process
 
Certifications/Licenses: Microsoft Certification preferred

Top Must have Skills:
  • Great Customer Service Skills
  • Ability to communicate with client
 
Top Nice to have Skills:
  • Willingness to learn
  • Team Player
  • Able to collaborate

Interview Process:
  1. Technical phone screen
  2. Culture interview (Teams)
  3. On-Site meeting
 
Job Description:
  • A minimum of two to three years of related experience and/or training. A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options.
  • Requires strong analytical and quantitative skills. Exceptional Customer Skills required.
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned. No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
 

Applicant Notices & Disclaimers
  • For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.

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