Title: Consultant 
Location: Santa Fe, NM,  87501
Duration: 3 months (Temp to hire)
 
Description:
This position is a Lead support position and requires some level of experience as a former supervisor or Lead capacity. Must have excellent leadership skills; be able to interact with professionalism and with all levels of Leadership. Must have the ability to train, multitask, and supervise others in a respectful and positive manner; demonstrate all other aspects of leadership qualities. Must be able to develop good rapport and working relationship with Client. Must be able to process new information and learn very quickly. Must be able to work independently and as an engaged team member.

General Duties:

• Your duties will include but will not be limited to:
• Providing lead support for OR ITSC and backfill support for PCLD lead.
• Providing backfill support for ITSC team, assisting with ITSC tasks during high volume periods – ?hands on”
• Acting as co-point of contact with site supervisor & Client manager.
• Serving as point of contact for process escalations, advanced troubleshooting and other day-to-day issues from ITSC techs.
• Attending leadership meetings with Client 
• Leading weekly team meeting and presenting and/or taking notes.
• Updating Scrumban dashboards and ensuring team complies with Scrumban initiatives and efforts.
• Performing monthly inventories and regular spot checks of ITSC stockrooms.
• Assist along with other Leads in monitoring workload to ensure team is properly staffed.
• Assist with hands on training of new hires. Ensuring required trainings are completed in a timely manner and updating training tracker.
• Sending recognition to team members when they exceed their performance expectations.
• Providing coaching to team members and/or escalating to RM when performance needs improvement.
• You will have frequent interaction with clients in person and also via phone, email and IM.
• You will be required to update the client ticketing system and database.
• You will be required to cross train with the other Leads to provide backfill coverage.
• You may also be tasked with providing backfill coverage for other CORE Leads within the account.
• You will be required to wear a black collared shirt to identify yourself as a support technician.
• We will challenge you with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with continuous hands-on training and experience.

Requirements :

• 5+ years technical experience desired; Lead or previous supervisory experience
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 8 and Windows 10.
• Technical certifications a plus – especially A+ certification.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.