Service Desk Technician
Spectraforce
US
20 hours ago
Job Description
Description
| • Act as the first point of contact for IT support, managing user requests and technical issues. | |
| • Log, prioritize, and manage service desk tickets using 4me tool | |
| • Provide basic troubleshooting for hardware, software, and network-related issues | |
| • Ensure proper documentation of user requests and issue resolutions | |
| • Coordinate with second-line support teams for issue escalation when necessary | |
| • Deliver IT support training for end users regarding basic IT tools and systems usage | |
| • Track service desk metrics and report on common issues for process improvement | |
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