Job Title: IVR Developer
Duration: 6 months, possibility to extend
Location: Remote
 
Your Opportunity:

• The IVR Software Development Engineer will work with technical and business partners to design and maintain optimal programming and environment solutions for the IVR.
• As the IVR Developer you will work closely with Contact Center telephony and voice teams to design, code, test, implement and support application software.

 
What you are good at:

• Work with technical and business experts to create and support optimal production and test environment solutions
• Develop plans for proof of concept and validation of technology/solutions
• Develop and support the tools and processes to gather detailed user requirements
• Participate in strategic planning discussions with technical, business, and client stakeholders
• Identify gaps in processes and services across environments
• Review programming and environment changes and raise awareness for potential impacts
• Effective and efficient utilization of programming tools
• Architect and develop effective solutions that are in line with the organization's vision
• Actively participate in product design and development sessions
• Develop architectural diagrams/documents, develop software codes and automated test scripts

 
Additional Job Details: 

• 5-6 years of experience with the following: Java, Spring framework, VXML, Nuance platforms or other voice applications, Linux/Unix
• Prior experience with IVRs and how they work, such as call routing, grammars, queueing, message updates, authentication, voice identification, etc.
• Knowledge of developing and reviewing Visio diagrams of call flows, architectural and design documentations, functional and technical specifications, automated test process
• Ability to research and document production and test environments along with architecture and design work
• Knowledge of the Agile methodology and experience in an Agile working environment
• Experience with the Atlassian tool stack (JIRA et alia)
• Ability to effectively engage subject matter experts and understand technical topics
• Ability to work effectively with technical and business experts
• Willingness and ability to learn all aspects of test data management and associated tools
• Ability to analyze and solve problems creatively
• Ability to meet deadlines, goals and objectives
• Ability to work collaboratively with internal and external stakeholders including offshore teams and manage offshore development activities
• Outstanding verbal and written communication skills
• Experience with Pivotal Cloud Foundry (PCF) is a nice to have

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.