Job  Title : Customer Service Representative 
Location: Skanteales Falls, 13153
Length of Contract: 12 months
Work Schedule: 800A EST – 600P EST, Hours may fluctuate,  7:30am to 4:30pm CST, Monday through Friday
Open to Remote/Hybrid: Hybrid
Description:
 As a Government Specialist, Customer Service you will provide full order management support and you are the primary liaison between  Healthcare Corporation and all agencies associated with the Federal Government, such as Veteran Administration Medical Centers, Department of Defense Medical Facilities, U.S. Affiliates, etc. This is where you can make a positive impact with our Federal Government customers across the US and at our military bases overseas. You will speak with the customers whose lives are saved and sustained by  products.
Responsibilities: 
• Responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
• Perform both front and back-office support including issuing credit and rebills
• Resolve complex customer questions, complaints, and requests
• Accountable for providing outstanding service to all external customers, patients, and team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One, and others.
• Responsible for detailing service failures that impact the customer and the organization.
Education:
• High school graduate/GED required; Bachelor’s Degree is helpful
• 2+ years customer service or supply chain experience
• Strong verbal and written communication skills
• Expertise in working with the Microsoft suite of applications and skills for working in web-based applications
• Demonstrate strong social skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
• Ability to be flexible to cover a shift during hours of operation,
• Ability to be on call after hours
Nice to Have Skills: 
1. Expertise in working with the Microsoft suite of applications and skills for working in web-based applications
2. SAP Experience
3. Call queue customer service experience
Top 3-5 Must Have Non-negotiable Skills Required: 
1. High school graduate/GED required
2. Strong verbal and written communication skills
3. Demonstrate strong social skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills

Interview process: (Teams/Onsite, Length, Rounds, Team involved): Teams, one round with HR, Manager, possible peer. 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.00/hr.