Job Title: Clerk I Account Set-up and Maintenance
Duration: 4 months
Location: Remote (No preferred time zone.)

Description:

• Under general direction of the Lead, the Customer Integration Specialist I works directly with the divisional and regional management team in order to provide data integrity, consistency, and reliability throughout the region.
• This extremely critical role has responsibility for all regional customer maintenance on the information technology system within the assigned region, contributing to the profitability of the customer.

Primary Duties and Responsibilities:

• Validate and obtain data for New Account Packet based on determination of need.
• Perform customer loads in Star/SAP based on the New Account Packet or a spreadsheet format.
• Work with customer or sales rep on the strategy for Retail Pricing and independently decide how to implement based on factors such as timing and profit margin impact.
• Work with customer, sales rep, or category manager on the strategy for Item Blocking and independently decide how to implement.
• Develop and generate customer specific pricing reports.
• Responsible for troubleshooting the REMS programs which includes the data setup for all products under the Risk Evaluation Management System program.
• Products include Isotretinoin, Clozaril, Clozapine, and Fentanyl.
• Communicate with and make recommendation to customer based on findings.
• Responsible for troubleshooting Item Qualifier programs based on definitions and customer eligibility.
• Responsible for collecting, validating, and ensuring regulatory compliance for licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device. When discrepancies exist, use judgment to decide appropriate course of action.
• Responsible for ensuring customer setup compliance with the CSRA Due Diligence Process.
• Utilize the pricing options (COGS, Supernet qualifier, Program Price codes, Charge Groups and other special pricing programs) to maximize company’s gross profit.
• Responsible for defining and loading the regional customer set-up process, definitions and accuracy of information such as chain ID, owner ID, business type, COGS, substitution, output, and parent/child relationship.
• Consult with and provide direction to the contract department during new customer set-up to ensure contracts are set up completely and accurately.
• Determine and implement audit processes as needed for customer profile information; generate and analyze reports for all key customer fields such as chain id, owner id, business types, pricing, substitution, and parent/child relationship.
• Conduct daily maintenance and troubleshooting to maintain data accuracy in various systems.
• Responsible for following approval process for business critical fields such as COGs.
• Responsible for documenting setups and changes and approvals to ensure compliance with established processes.
• Coordinate new product introductions and pricing with the National Replenishment Center (NRC) and Supply Chain Management.
• Investigate and analyze customer issues and provide resolution.
• Assist regional associates with problem resolutions, support and extra workload.
• Interact with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSRA, and corporate departments.
• Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
• Responsible for the verification of proper authorization for divisional and/or regional maintenance requests on existing accounts, group purchasing organization(GPO) affiliation, substitution, ProGenerics compliance, alt-serv maintenance, and output.
• Performs related duties as assigned. 

Must Haves:

• Experience with SAP Customer Master Data.
• Demonstrated history of operating in a professional manner with customers or other associates.
• Excellent analytical skills relative to data analysis and data auditing.
• Excellent organizational skills.
• Ability to communicate effectively, both orally and in writing.
• Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up.
• Excellent interpersonal skills.
• Working knowledge of computers necessary to operate effectively with company systems and programs; proficient in Microsoft Office (specifically Excel and Word).
• Good understanding of local, regional and national contracts; must know DEA and state licensing details as well as programs and services offered by the Company.
• Demonstrated ability to work independently.
• Excellent problem solving skills; ability to resolve issues effectively and efficiently.
• Attention to detail; multi-tasker; organized.
• Salesforce and SAP knowledge.
• Medical knowledge/onboarding.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.42/hr.