Job Title: QA Engineer (Call Center IVR Development Tester)
Location: 100% Remote
Duration: 12+ Months
 
Position Overview:
We are seeking a detail-oriented and experienced Call Center IVR Development Tester to join our dynamic team. In this role, you will be responsible for ensuring the quality and functionality of Interactive Voice Response (IVR) systems used in our call center operations. You will work closely with developers, project managers, and other stakeholders to test, evaluate, and provide feedback on IVR systems to enhance customer experience and operational efficiency.
 
Key Responsibilities:

• Develop, execute, and maintain test plans and test cases for IVR systems.
• Perform functional, regression, and performance testing on IVR applications using automated testing tools like Cyara.
• Collaborate with development teams to understand system requirements and design test strategies.
• Identify, document, and track defects and issues using appropriate tools.
• Conduct root cause analysis of issues and work with developers for resolution.
• Verify voice response accuracy, call routing, and system integrations.
• Participate in user acceptance testing (UAT) to ensure systems meet business requirements.
• Maintain thorough documentation of test results and provide detailed feedback to stakeholders.
• Continuously improve testing processes and methodologies.
• Assist in training and support for end-users as needed.

 
Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in software testing, specifically with IVR systems.
• Multiple years experience with test automation tools like Cyara.
• Familiarity with call center operations and customer service processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities effectively.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.