Customer Support Representative-III
Spectraforce
Verdi, California
Remote
6 hours ago
Job Description
Title: Dasher Support Specialist - Bilingual Spanish
Location: Remote - US
Duration: 1+ Months Assignment - End Date is June 30th due to budget
Shift: Willing to work an 8 hour shift 7days/wk. Conversationally proficient in both Spanish and English
About this Role
Client is growing its dasher shop & deliver service. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
You will be the first line of defense, ensuring that Client provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
You’re excited about this opportunity because you will…
Proactively reach out to dashers to set clear order expectations and instructions
Address ad-hoc dasher issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We’re excited about you because…
You have a Bachelor’s degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using Client’s brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets
You are conversationally proficient in both spanish and english
Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
Location: Remote - US
Duration: 1+ Months Assignment - End Date is June 30th due to budget
Shift: Willing to work an 8 hour shift 7days/wk. Conversationally proficient in both Spanish and English
About this Role
Client is growing its dasher shop & deliver service. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
You will be the first line of defense, ensuring that Client provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
You’re excited about this opportunity because you will…
Proactively reach out to dashers to set clear order expectations and instructions
Address ad-hoc dasher issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We’re excited about you because…
You have a Bachelor’s degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using Client’s brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets
You are conversationally proficient in both spanish and english
Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.