Program/Project Manager (Developer Support Focus)
Spectraforce
Burlingame, California
5 hours ago
Job Description
Job Title: Program/Project Manager (Developer Support Focus)
Location: Remote (Preferred Bay Area or near a major client hub for occasional in-person visits)
Duration: 12 months
Work Hours: Preferably PST or EST to align with global teams
About the Role:
We are seeking a highly motivated Program/Project Manager to support a new initiative at the Client. This role is key to enhancing developer support experiences and building strong operational foundations for internal and external developer touchpoints.
You will work at the intersection of product, engineering, and developer support to define and execute solutions in an evolving, ambiguous environment.
Key Responsibilities:
Skills & Experience:
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $63.15/hr.
Location: Remote (Preferred Bay Area or near a major client hub for occasional in-person visits)
Duration: 12 months
Work Hours: Preferably PST or EST to align with global teams
About the Role:
We are seeking a highly motivated Program/Project Manager to support a new initiative at the Client. This role is key to enhancing developer support experiences and building strong operational foundations for internal and external developer touchpoints.
You will work at the intersection of product, engineering, and developer support to define and execute solutions in an evolving, ambiguous environment.
Key Responsibilities:
- Partner closely with Program Manager on builder/developer support initiatives.
- Understand and define business requirements from developer support teams.
- Translate business needs into actionable product requirement documents for engineering teams.
- Develop and advocate for a product vision for developer support, collaborating with Product and Marketing teams.
- Conduct data analysis to derive insights and build compelling impact statements.
- Support day-to-day program and project management tasks as assigned.
- Contribute to improving the developer support experience (for both developers and agents).
- Operationally support ticket-based systems and vendor management workflows.
- Collaborate cross-functionally with stakeholders across varying levels and teams.
Skills & Experience:
- 3–5 years of experience in Program or Project Management, preferably in a tech or developer support environment.
- Strong analytical skills – ability to extract, analyze, and tell stories through data.
- Operational knowledge of developer support systems and ticketing processes.
- Proven experience working across cross-functional teams in ambiguous environments.
- Excellent communication skills – both written and verbal.
- Comfortable working in both high-paced and research-driven periods.
- Salesforce (currently being adopted internally)
- Asana (project management)
- Jira (data workflow insight)
- SQL (for pulling and analyzing data)
- Previous experience at big tech company.
- Experience working with global teams and across time zones.
- Strong understanding of the developer support lifecycle and experience metrics.
- Navigating ambiguity and helping define processes that are not fully established.
- Collaborating cross-functionally to meet deadlines in a fast-changing environment.
- Balancing downtime with intense execution phases depending on project demands.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $63.15/hr.