Position Title: Customer Service - Insolvency (Bilingual English/French)
Duration: 6 months (Hybrid- Once a month)
Working Location: Mississauga, ON
Working hours: 8 AM-4 PM or 9 AM-5 PM

Role Mandate:

• This group focuses on bankruptcies, consumer proposals, and credit counseling.
• The role will require analyzing financial statements, determining business liability and applying relevant legislation to maximize recovery of assets and other insolvency proceedings.
• The team collaborates in the review and evaluation of delinquent, high-risk, or written-off accounts for possible collection opportunities.
• Support areas may include, but are not limited to, coaching and training, quality audits, working closely with the vendors, and credit collection disputes.

 Team Structure:

• The team is very collaborative, but there is also a balance of autonomous work where team members manage their schedules and deliverables.

Role Responsibilities:

• Assess the financial situation of individuals or businesses to determine the appropriate course of action.
• Prepare and submit the necessary documentation relating to insolvency procedures.
• Keep up to date with changes in insolvency law and practice
• Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
• Analyzes data and information to provide insights and recommendations.
• Escalates complex or unresolved customer situations to managers as required.
• Completes required documentation to ensure customers’ requests are accurately processed.
• Organizes work information to ensure accuracy and completeness.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Follows documented policies and procedures to execute transactions, activities, and processes.
• Keeps abreast of the needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
• Maintains current knowledge of collections strategies, practices, and trends and integrates them into customer conversations in a professional manner.
• Maintains the confidentiality of customer and Bank information.
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Must Have Skills:

• Fluent in both French and English.
• At least 2 years of relevant financial industry experience, can be combined with a post-secondary degree in a related field of study.
• At least 2 years of insolvency/bankruptcy.
• Self-reliant.
• Detail-oriented.
• Knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections and the functional area.
• Knowledge of the competitive marketplace and trends in product offerings.

Nice to Have Skills:

• Knowledge of trustee/vendor platforms.
• Previous analyst/problem-solving skills.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.33/hr.