Desktop Support Technician
Spectraforce
Los Angeles, California
8 hours ago
Job Description
Job Title: Desktop Support Technician
Location: Los Angeles, CA 90032
Duration: 12 months with possible extension
Summary:
The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
The Desktop Support Technician is responsible for the support of the user community at the Client’s hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
Required Education:
• Associate's degree in a related field preferred
Required Experience:
• Must have 6 months to 2 years of experience in an IT setting.
• Experience with or exposure to the following:
o Operating systems: Windows 7, 10, OS X
o Office Productivity Software: Office 2010 and 2016
o Cerner
o Footprints
o Kronos
• Experience in Desktop support preferred.
• Must demonstrate excellent customer service and communication skills.
Job Accountabilities:
• Provide technical and troubleshooting assistance to Client’s end users as required.
• Provide superior customer service, training and support to Client’s end users as required.
• Adhere to Client’s processes and practices.
• Identify and recommend ways to improve processes to Client’s IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at Client’s IT.
• Assist in the installation, repair and maintenance of work stations at all Client’s hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.
- Work Hours: 8:00 AM – 5:00 PM
- Interview Process: 2-3 rounds (Video/Teams interviews).
- Dress Code: Business Casual
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.00/hr.
Location: Los Angeles, CA 90032
Duration: 12 months with possible extension
Summary:
The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
The Desktop Support Technician is responsible for the support of the user community at the Client’s hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
Required Education:
• Associate's degree in a related field preferred
Required Experience:
• Must have 6 months to 2 years of experience in an IT setting.
• Experience with or exposure to the following:
o Operating systems: Windows 7, 10, OS X
o Office Productivity Software: Office 2010 and 2016
o Cerner
o Footprints
o Kronos
• Experience in Desktop support preferred.
• Must demonstrate excellent customer service and communication skills.
Job Accountabilities:
• Provide technical and troubleshooting assistance to Client’s end users as required.
• Provide superior customer service, training and support to Client’s end users as required.
• Adhere to Client’s processes and practices.
• Identify and recommend ways to improve processes to Client’s IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at Client’s IT.
• Assist in the installation, repair and maintenance of work stations at all Client’s hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.
- Work Hours: 8:00 AM – 5:00 PM
- Interview Process: 2-3 rounds (Video/Teams interviews).
- Dress Code: Business Casual
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.00/hr.