Job Title: Claims Admin Support Specialist Intermediate
Duration: 6 months (possible contract to hire)
Location: Savannah, GA 31406
Shift Schedule: 8-5 PM, Mon- Friday
 
Position Summary:
Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels.
 
Top must-have skills / Candidate Requirements:

• MS Office-Word (Beginner level).
• Customer Service Face to face when co-worker is not there.
• Multitasking.
• Adapt Quickly and learn process and programs.

 
Education

• High School diploma or GED equivalent.
• At least 1 year office experience.

 
What will separate an average candidate vs a great candidate on a resume?

• Someone who has face to face customer service

 
Primary Day to day Responsibilities

• Print documents for mailing.
• Generate a certified tracking number.
• Record the certified tracking number in the appropriate file.
• Assist in completing total loss paperwork for in-person customers.

 
Secondary day-to-day responsibilities:

• Perhaps the secondary responsibilities will occur when assisting the fulltime Admin and providing coverage when that admin is on PTO.
• Liaison between customer and client’s filer.
• Total loss paperwork, titles.
• Give checks to customer in payment.
• Draft letters would be sent out to the customer's residence.
• Send Fed Ex and intake.

• Scan total loss paperwork into files.

 
Will the contractor be working independently, or will they be collaborating with team members and/or a manager to complete tasks?

• This contractor will have someone to work with and who will train them well.

 
How will performance be measured:

• Loose metric base, at this time, but efficiency and how they interact with staff and others in the office will be important.

 
Why a candidate would be interested in this position over one with another organization:

• Client’s culture and environment.

 
Interview Process:
1 round of video interview.
 
Essential duties & responsibilities:

• Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.
• Screens and directs telephone calls.
• Maintains and updates office supplies.
• Operates and maintains office equipment such as fax, printing and copying machines.
• Coordinates office shredding with vendor.
• Conducts document maintenance - creates, retrieves and delivers files, and copies documents.
• May compose routine correspondence.
• Receives and directs visitors; and may resolve routine inquiries.
• Opens sorts and distributes mail (including USPS, FedEx and other delivery companies).
• Other various support duties (may set up meetings, may coordinate record retention, etc).
• May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership.
• Occasional travel.

 
Knowledge, Skills/Abilities:

• Working knowledge of office equipment.
• Customer service and follow up skills.

 
Physical Requirements/Working Conditions:

• Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.
• May require long periods of sitting
• May require prolonged repetitive use of the upper extremities
• May require lifting < than 50 lbs.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.66/hr.