LMS Support and Administration
Spectraforce
Plainsboro, New Jersey
4 hours ago
Job Description
Job Title: LMS Support and Administration
Location: Plainsboro, NJ (Hybrid: minimum 3 days onsite)
Duration: 6 months with possibility to extend
Key Responsibilities:
• Provide customer support and administration of the LMS across multiple business areas.
• Manage learner issues, submitted via ServiceNow as a case. Additional handling may include email and IT Helpdesk tickets.
• Handling of LMS-related issues may include learner profile management, password assistance, assigned training troubleshooting and completion tracking.
• Through a requirement gathering session, work directly with stakeholders to develop and launch learning initiatives.
• Review and periodically create process guides, audits, system demo presentations, and other potential documentation in support of the system.
• Support course owners in areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving, and setup processes within the LMS.
LMS Administrative Functions:
• Manage learning elements, including creating/updating course properties, courses, curricula and certifications. Enrolling users using the appropriate processes and utilities to maximize efficiencies.
• Execute user provisioning, including bulk upload of users, password changes, and accuracy of user information.
• Create, validate and manage report subscriptions to ensure they are drafted to provide desired data output.
Stakeholder Management and Project Involvement:
• Interact with other organizations to design and deliver support roles, resources, strategies, and initiatives to maximize cross-functionality.
• Perform other projects related to the development and maintenance of the LMS.
• Serve as a consultant and subject matter expert on LMS functionality and processes, presenting best use of the system for their needs.
• Build, test, and demonstrate scenarios for stakeholder review meetings and assess new features and enhancements, making recommendations on implementation.
Data Analytical Work:
• Engage in Saba Online Community to network with peers and identify opportunities and practices to enhance the training experience.
• Review and assess new features and enhancements, explaining the potential value to be delivered.
Minimum Requirements:
• Experience in supporting users of an LMS system as an Administrator, with technical back-end knowledge a plus.
• Execute testing of newly created learning elements for accurate behavior, with the ability to communicate results to stakeholder for correction.
• Familiarity with user aspects, problems, implementation, setup, and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
Required Skills:
• Advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience is a plus.
• At least 4 years of demonstrated LMS administration experience, preferably in a validated environment.
• Proficiency in Saba Cloud highly preferred.
• Knowledge in uploading and testing multiple forms of content, including SCORM files.
• Proficiency in Microsoft Office software, especially Excel for various functions such as v-lookups, pivot tables, data comparison, and calculations.
• Solution-focused with the ability to think outside of the box to address requests and situations outside of normal occurrences.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrates superior customer service.
• Experience working with LMS technical personnel to assess, introduce, and implement enhancements derived from stakeholder requests and ongoing product releases.
Highly Preferred Skills:
• Experience using HTML, JavaScript, and CSS.
• Hands-on experience with various types of training assignment methods such as bulk data import management operations and automatic training assignments.
• Experience working within Agile methodology and writing Agile features and user stories.
• Ability to gather requirements from stakeholders, analyze, understand, and communicate to the technical team what customers are asking for.
• Ability to improve business processes and capitalize on opportunities.
• Ability to negotiate compromises when business needs conflict with technical constraints.
Education:
• Bachelor’s degree in IT or equivalent technical training & certifications. Knowledge of GxP system requirements is preferred.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $56.00/hr.
Location: Plainsboro, NJ (Hybrid: minimum 3 days onsite)
Duration: 6 months with possibility to extend
Key Responsibilities:
• Provide customer support and administration of the LMS across multiple business areas.
• Manage learner issues, submitted via ServiceNow as a case. Additional handling may include email and IT Helpdesk tickets.
• Handling of LMS-related issues may include learner profile management, password assistance, assigned training troubleshooting and completion tracking.
• Through a requirement gathering session, work directly with stakeholders to develop and launch learning initiatives.
• Review and periodically create process guides, audits, system demo presentations, and other potential documentation in support of the system.
• Support course owners in areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving, and setup processes within the LMS.
LMS Administrative Functions:
• Manage learning elements, including creating/updating course properties, courses, curricula and certifications. Enrolling users using the appropriate processes and utilities to maximize efficiencies.
• Execute user provisioning, including bulk upload of users, password changes, and accuracy of user information.
• Create, validate and manage report subscriptions to ensure they are drafted to provide desired data output.
Stakeholder Management and Project Involvement:
• Interact with other organizations to design and deliver support roles, resources, strategies, and initiatives to maximize cross-functionality.
• Perform other projects related to the development and maintenance of the LMS.
• Serve as a consultant and subject matter expert on LMS functionality and processes, presenting best use of the system for their needs.
• Build, test, and demonstrate scenarios for stakeholder review meetings and assess new features and enhancements, making recommendations on implementation.
Data Analytical Work:
• Engage in Saba Online Community to network with peers and identify opportunities and practices to enhance the training experience.
• Review and assess new features and enhancements, explaining the potential value to be delivered.
Minimum Requirements:
• Experience in supporting users of an LMS system as an Administrator, with technical back-end knowledge a plus.
• Execute testing of newly created learning elements for accurate behavior, with the ability to communicate results to stakeholder for correction.
• Familiarity with user aspects, problems, implementation, setup, and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
Required Skills:
• Advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience is a plus.
• At least 4 years of demonstrated LMS administration experience, preferably in a validated environment.
• Proficiency in Saba Cloud highly preferred.
• Knowledge in uploading and testing multiple forms of content, including SCORM files.
• Proficiency in Microsoft Office software, especially Excel for various functions such as v-lookups, pivot tables, data comparison, and calculations.
• Solution-focused with the ability to think outside of the box to address requests and situations outside of normal occurrences.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrates superior customer service.
• Experience working with LMS technical personnel to assess, introduce, and implement enhancements derived from stakeholder requests and ongoing product releases.
Highly Preferred Skills:
• Experience using HTML, JavaScript, and CSS.
• Hands-on experience with various types of training assignment methods such as bulk data import management operations and automatic training assignments.
• Experience working within Agile methodology and writing Agile features and user stories.
• Ability to gather requirements from stakeholders, analyze, understand, and communicate to the technical team what customers are asking for.
• Ability to improve business processes and capitalize on opportunities.
• Ability to negotiate compromises when business needs conflict with technical constraints.
Education:
• Bachelor’s degree in IT or equivalent technical training & certifications. Knowledge of GxP system requirements is preferred.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $56.00/hr.