Job Description
Position Title: LTSS Service Care Manager
Work Location: Florida (Jackson/Washington/Holmes County)Assignment Duration: 12 Months (Possibility to extend or convert)
Work Schedule: 8-5 Mon-Fri
Work Arrangement: Remote but requires field work (Will be in the field 80-90% of the time)
Spanish speaking preferred
Position Summary:
Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.
Key Responsibilities:
• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• Performs other duties as assigned
• Complies with all policies and standards
Qualification & Experience:
• Requires a Bachelor's degree and 2 – 4 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Working Conditions & Physical Demands (If Applicable): Will be in the field 80-90% of the time. Monthly and quarterly member contact and will include 80% travel. Will require a driver’s license.
| Education/Certification | Required: Requires a Bachelor's degree and 2 – 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) – Psychology, Sociology, etc. Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for. | Preferred: n/a | |
| Licensure | Required: Valid driver's license | Preferred: n/a | |
| Must haves:
Nice to haves:
Performance indicators: Bilingual always preferred – req will indicate if Bilingual is required via the notes section | ||
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.12/hr.