Job Title-: Openshift Tech Support Engineer 
Duration-: 12 Months 
Location-: Remote

Description:
Client Global Support is looking for a Technical Support Engineer to join our Confirmed Stateside Support (CSS) team in the United States. This role focuses on providing high-quality technical support for OpenShift and related technologies to U.S.-based customers and partners with strict data handling and storage needs. As part of a team of U.S. persons located within the U.S., you will troubleshoot complex issues in collaboration with customers, developers, architects, and operations teams. You will also partner closely with development engineering teams, working alongside leading open source developers. This is an excellent opportunity to join the leading open source software company and a rapidly growing enterprise software and services provider. 

Job Responsibilities

• Perform daily case activities with meticulous adherence to established guidelines, SOPs, and internal workflows, ensuring thoroughness and accuracy.
• Deliver outstanding customer support through strong professional communication, comprehensive technical knowledge, and advanced troubleshooting to effectively resolve diverse technical challenges.
• Efficiently and quickly analyze reported issues to identify root causes and key problem areas, then communicate clear, concise, and effective corrective actions and resolutions to customers promptly and professionally.
• Collaborate with support engineers, cross-functional internal teams (e.g., development, product management), and external partners as needed during problem resolution to ensure comprehensive and efficient solutions.
• Document all diagnostic steps, contributing to knowledge base articles and reusable solutions for efficient future incident resolution and team knowledge enhancement.
• Proactively pursue personal and professional growth by continuously expanding product knowledge, refining technical skills, and obtaining relevant industry certifications to enhance expertise and contribute to team capabilities.

Required Qualifications

• Minimum 3 years of Linux systems administration expertise, encompassing fundamental commands, user management, installation procedures, networking, firewall configuration, security measures, clustering, web server management, and database knowledge
• Practical understanding of containerization technologies, including OpenShift or Kubernetes, and cloud platforms such as AWS, Azure, and Google Cloud. Experience with cloud technologies, network functions virtualization (NFV), and software-defined networking (SDN) is essential
• Proven ability to grasp general Linux principles and a comprehensive understanding of Red Hat's product suite and their functionalities
• Proficient in utilizing Linux command-line tools, with a strong emphasis on bash scripting, cURL, kernel crash analysis, strace, Wireshark, and Git
• Excellent professional communication skills, capable of interacting respectfully and efficiently with customers, partners, third-party vendors
• Self-motivated with sound judgment and effective decision-making abilities
• A strong interest in system troubleshooting, problem resolution, issue investigation, and root-cause analysis
• Ability to manage multiple tasks effectively and perform well under pressure
• Relevant industry certifications are desirable, and a willingness to pursue the Red Hat Certified Engineer (RHCE) certification is expected
• Bachelor's degree in a relevant technical discipline
• Flexibility to cover evening or weekend shift duties on a rotating basis as needed
•  
• Preferred Qualifications
• Experience in highly-regulated industries (Healthcare, Banking, Government)
• Specific experience with Red Hat Enterprise Linux (RHEL)
• A degree in Engineering, Information Science, or Computer Science
• Relevant experience as a support or development engineer for a PaaS provider or hosting service, or with hosted applications or large-scale application deployments
• Technical knowledge of Red Hat’s other products (Ansible Automation Platform, IdM, Satellite)
• Development-level experience with programming languages (Go, AngularJS, Python, .NET, C)
• Knowledge of CI/CD and Jenkins
• Existing Red Hat Certification credentials

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.