Systems Services Manager
Milwaukee, WI (Hybrid - 3 days in the office per week)
Contract to hire
 
Position Purpose:  The Systems Services Manager leads the team responsible for all system services for client. They are responsible for the design, implementation, management, support, and continual improvement of Windows Servers, Linux Servers, DNS, DHCP, Storage, Active Directory, Virtualization, Backup, Restoration, Cloud environments, and related services. The Systems Manager also leads the Operations team which is responsible for second level support, infrastructure operations, and project support. The manager will ensure the members work as a cohesive team, setting and meeting project goals, and managing overall system availability.
Experience:

• Minimum of 10 years of System Engineering work experience
• Minimum of 5 years of direct management experience
• Technical knowledge of system solutions including server, virtualization, backup, recovery, and cloud
• Windows, Linux, Vmware, Citrix, AWS, and GCP experience preferred
• Experience weighing costs, developing business cases, defining short and long term strategies
• Strong vendor management experience required
• Education: Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience

Knowledge / Skills / Abilities:

• Ability to build a strong, cohesive and collaborative team
• Must have strong customer service and ability to speak with all levels in the organization
• Ability to develop the strategic direction and vision for the enterprise
• Exceptional communication and motivational skills
• Budget forecast and reporting experience
• Ability to manage multiple projects with high priorities

Required Certification / Licenses / Training

• AWS, GCP, Windows, and Linux certifications and training preferred
• Management training
• ITIL Certified

Primary Duties / Responsibilities:

• Team leader with deep technical experience in system design, system operations, alert management, and monitoring, and related services.
• Responsible for the management of a team of engineers, providing performance reviews, continual feedback, goals, coaching, and career development
• Oversee the creation of system standards, policies, procedures, and configurations
• Follows and incorporates the ITIL methodology
• Collaborate with security team to implement highly secure solutions in an enterprise environment
• Select best in class tools for system performance, management, and support
• Be final decisive voice when decisions need to be made within the team
• Escalation point of contact for all major system issues
• Ensure all Root Cause Analysis (RCAs) are completed accurately and timely
• Manage and partner with managed service providers
• Participates in change control committee, providing input into all changes/additions to the system environment to ensure minimal disruption to production
• Resolves any scheduled maintenance or major outage issues escalated from direct reports
• Awareness of and compliance with Client safety practices
• Interfaces with the Group in Paris to align with global standards
• Stays up to date with the latest systems and cloud technologies, trends, and best practices
• Eager and willing to move on from current as new and better technologies emerge

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $65.00/hr.