Title: Telesales Engagement Agent
Duration: 4+ Months
Shift: Flexible to work 8-hour shifts Monday to Sunday from 8:00am to 10:00pm as per EST (or as business demands). (5 days/40 hours per week)
Location: Remote
 
Job Description:
The Telesales Engagement Agent is a sales and engagement role that will focus member engagement campaigns and selling health and ancillary products through inbound/outbound calls. The Telesales Engagement Agent is responsible for communicating specific messaging on various engagement campaigns throughout the year. As directed, the Telesales Engagement Agent may also engage in sales. When selling, they are responsible for reaching the decision maker, completing the needs and analysis, and converting that prospect to a member. This position requires the use of multiple systems to analyze customer records and submit accurate data in our Customer Relationship Management tool. Additionally, this position will focus on managing the lead list of appropriate products.
 
Responsibilities:
The essential functions listed represent the major duties of this role, additional duties may be assigned.

Engagement

• Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM.
• Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time.
• Work outbound campaigns off manual lists from management or through the automated telephonic system.
• Answer questions and make changes to existing policies as needed.
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention.
• Encourage member contact by offering scheduled call-backs as necessary.
• Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills).
• Ability to apply patience and empathy while adjusting your communication style to match that of the customer.
• High commitment to accuracy, high quality and detail-oriented work.

Sales

• Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products.
• Generate Sales for all health segments including Ancillary. In addition to other lines of business as required.
• Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Re-sell.
• Responsible for A Sales Quota for Health and Ancillary products.
• Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers.
• Maintain regular contact with clients, for follow up buying decision and retention.
• Answer questions and make changes to existing policies as needed.
• Respond to customer inquiries regarding product offerings and product changes.
• Solicit cross-selling opportunities from existing and new customers.
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention.
• Identify and overcome buying obstacles from new customers and existing members.
• Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention.
• Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.

Compliance

• Strive to resolve customer issues on the first call and log information related to those calls.
• Follows compliant sales and engagement scripts, and compliant procedures.
• Researches and resolves disputes and problems within established guidelines.
• Completes, processes, and maintains applicable paperwork and records.

 Education & Experience:

• High school diploma or GED
• 0-1 years related work experience.

 Licenses/Certification Details

• Active Resident state Health insurance license and Florida state Health license required.

 Additional Required Qualifications:

• Excellent verbal and written communication skills, including well developed interpersonal skills.
• Experience using computers and navigating among multiple systems and screens.
• Typing skills.
• Experience working independently and as part of a team.
• Demonstrated written and oral communication skills.
• The ability to work flexible schedules including evenings, weekends and holidays.
• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions.

Additional Preferred Qualifications:

• Call center experience.
• Experience working in a remote environment.
• Experience as a TeleSales agent.
• Bilingual (Spanish/English) preferred.

Position is offered by a no fee agency. 

Location : 4800 Deerwood Campus Parkway, Building 200, Jacksonville, Florida, United States, 32246 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.00/hr.