Technical Solutions Consultant II
 Remote (PST, EST or Central)
12 Months
 
As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. This role will be the expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.
 
Responsibilities
• Build technical expertise in Meta various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups
• Resolve technical issues stemming from our client's usage of Meta advertising solutions
• Partner closely with Meta’s sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services
• Escalate potential bugs to the product and engineering teams and drive resolution.
 
Skills
• BA/BS in Marketing, Computer Science, or related degree
• 2+ years of experience in the Digital Advertising and/or Technology industries
• Experience managing a multi-million-dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
• Experience with technical troubleshooting Meta Advertising & Business technologies and ecosystem (ex. Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel)
• Customer-facing experience translating technical concepts and solutions to non-technical audiences
• Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery
• Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript and HTTP
• Experience working with SQL and RESTful APIs
 
Key Projects/Day-to-Day Responsibilities:

• Scaled technical support for Meta’s top advertising clients day to day – supporting a group of advertisers on a case by case bases through a ticketing system, the name of the role is technical solutions consultant
• receive an ambiguous request from a client and leverage technical knowledge and trouble shooting skillsets and client issues
• Technical supporting, supporting a que of requests.
• high value advertisements at meta that require more technical and diplomatic

Candidate Requirements
Must-Have Skills

• First-hand knowledge of Meta tools, building integrations for google/ Facebook.. Worked with FAANG/ Multi-million dollar book of business companies internally or as a client. Managing API tools with Meta companies
• 2-4 years of experience in the Digital Advertising and/or Technology industries
• Experience with technical troubleshooting Meta Advertising & Business technologies and ecosystem (ex. Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel)

 
Nice-to-have Skills

• SQL ( highly preferred) running SQL queries , API, Java Script
• Sales XFN experience

 
Years of Experience:
2-4 years
 
Degrees/Certifications Required:
BA Degree or similar experiences
Ca
 
How many rounds of interviews? 2 rounds
 
Types of Interviews:

• 1^st round is behavioral questions, walking through their resume’s. How they will resolve a technical troubleshooting example
• 2^nd round is specific questions about Facebook Ads problems solving, how to deal with prioritizations and frustrated clients. Questions about API, Java Script, how tech advertising works

Additional Notes 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $60.00/hr - $65.00/hr.