Position Title: Customer Service
Work Location: North Chicago, IL 60064
Assignment Duration: 6 months (possible extension- performance based)
Work Schedule: 9:00 AM – 5:00 PM
Work Arrangement: Hybrid (Monday & Friday remote; Tuesday–Thursday onsite)

Position Summary: The team is responsible for contacting The Organization suppliers and customers to verbally verify sensitive payment-related information, including banking details and addresses, before payment requests are processed.

Background & Context: All verification activities follow a standardized, SOX-approved process using an established script.

Key Responsibilities:
• The role involves independently managing assigned verification requests while interacting with internal The Organization stakeholders, suppliers, and customers.
• Responsibilities include researching companies and individuals using publicly available resources to validate payment-related requests before processing.
• The team primarily supports U.S.-based companies, with occasional verification calls to suppliers located outside the United States, primarily within Europe.

Qualification & Experience:
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Strong customer service and interpersonal skills.
• Strong research and problem-solving skills.
• Ability to work independently while managing assigned requests.
• Proficiency with Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Basic Microsoft Excel skills, including data entry, maintaining notes, updating fields, and applying filters.
• SAP experience is preferred.
• Previous ERP system experience is preferred.
• Previous experience in fraud prevention, customer verification, vendor verification, or bank verification is preferred but not required.
• Bachelor's degree is preferred but not required.
• Candidates with significant relevant experience in lieu of a bachelor’s degree will also be considered.
• Must be willing to work the required hybrid schedule (Monday & Friday remote; Tuesday–Thursday onsite).

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $21.00/hr - $22.00/hr.