Genesys Cloud Expert
Spectraforce
Montgomery, Alabama
2 days ago
Job Description
Title: Genesys Cloud Expert
Location: 100% remote
Duration: 7 Months with possibility of extension
Hours: standard work hours 8am - 5pm
Description:
We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions. This role requires deep technical expertise in Genesys CLoud CX3, API integrations, and AI-driven customer engagement. You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions.
Responsibilities:
*Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
*Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
*Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
*Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
*Ensure high availability, security, and performance of the Genesys CLoud environment.
*Provide technical leadership, documentation, and training to internal teams.
*Troubleshoot and resolve complex issues related to integrations and platform performance.
Requirements:
*5+ years of experience with Genesys Cloud CX3 implementations
*Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
*Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
*Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
*Familiarity with AI/ML tools and NLU/NLP technologies.
*Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $87.00/hr.
Location: 100% remote
Duration: 7 Months with possibility of extension
Hours: standard work hours 8am - 5pm
Description:
We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions. This role requires deep technical expertise in Genesys CLoud CX3, API integrations, and AI-driven customer engagement. You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions.
Responsibilities:
*Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
*Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
*Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
*Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
*Ensure high availability, security, and performance of the Genesys CLoud environment.
*Provide technical leadership, documentation, and training to internal teams.
*Troubleshoot and resolve complex issues related to integrations and platform performance.
Requirements:
*5+ years of experience with Genesys Cloud CX3 implementations
*Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
*Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
*Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
*Familiarity with AI/ML tools and NLU/NLP technologies.
*Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $87.00/hr.