Job Title: L2 Tech – Onsite Support Location: Horsham, PA – 100% Onsite Duration: 3 months with possible extension
Job Description / Responsibilities
Strong troubleshooting skills for hardware, software, and OS issues
Intermediate Mac troubleshooting skills
Experience supporting overall manufacturing / lab IT systems and IT devices.
Familiarity with manufacturing, lab, distribution center, and Data Center IT equipment, including scanners, Zebra printers, tablets, rugged tablets, PCs attached to specialized test equipment, and PCs used on manufacturing lines.
Advanced troubleshooting / problem-solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management.
Advanced troubleshooting / problem-solving capabilities for AV devices, including projectors, microphones, speakers, amplifiers, cameras, and displays.
Installing and configuring hardware and software components to ensure usability by end users.
Advanced Microsoft skills (server support, etc.).
Intermediate Mac troubleshooting skills.
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at site.
Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack of Routers, Switches, Firewalls, and Wireless Access Points.
Provide smart Hands and Feet support for Technology team on demand.
Rack and Stack Support for commissioning/decommissioning infra devices.
Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
Printer management / usage monitoring and coordination with Vendors to ensure print services continuity.
Co-ordination for cable patching with Vendors or enable on demand.
Manage IT Asset lifecycle management for the location/region, including:
Asset collection coordination with vendor
Secure storage
Labelling
Imaging
Allocation
Recovery
Hygiene validation
Disposal
System updates
Power Shutdown & Maintenance
Good Knowledge and experience in managing Power Shut Down maintenance activities, which includes shutting down network devices and servers in Data Center.
PCs / Servers cannot have any sort of maintenance or patching without approved change control windows.
No systems or devices should ever be rebooted without proper approvals.
Knowledge / Understanding of GMP and GxP.
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
Often MLL sites may have isolated networks.
Safety training and proper PPE and/or Lab requirements always apply.
Strong focus on quality and attention to detail.
Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..).
Ensure best practices are followed and understood:
5S (LEAN) or similar methodology in IT rooms / Datacenter.
Requirements to enter a clean room.
Proper entry procedures, proper gear, etc..
Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..).
Required:
4+ years of IT/Desktop/Field Support /L2/L1 troubleshooting and end-user support.
Strong hardware, software & OS troubleshooting and Intermediate Mac troubleshooting and IT equipment troubleshooting
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $24.28/hr - $24.69/hr.
