Job Title: Customer Service Representative
Duration- 4+ Months
Schedule - 8 am-6:30 pm EST (Remote)

Notes: 

• Schedule Post-Training: Be prepared to work between the hours of 8 am-6:30 pm EST, as those are the working hours of production.
• Training Schedule: 8:30-5 pm EST (4-6 weeks).
• One or two new hires may be put on an earlier shift if business needs.
• Pharmacy, Insurance, and Call center experience is preferred.
• This position is 100% remote, and candidates can be sourced from across the US as long as they're able to support the EST schedule.
• Candidates must have a quiet and private working environment.
• Candidates must have a reliable, high-speed internet connection.
• Candidates must have a hard-wired internet connection to connect to the equipment - WiFi connection will not suffice.
• Do not submit candidates who have had previous time off during the first 6 weeks
• The position you applied for is our inbound insurance phone queue for advanced therapy drugs.
• These drugs are prescribed for pulmonary fibrosis and pulmonary hypertension.
• With this job, you will make and/or take phone calls regarding insurance benefits, shipments, prior authorization, and copays.
• Training hours are 8:30-5 pm EST with a 30-minute lunch.
• Your schedule after training may or may not differ depending on work volume. Be prepared to work between the hours of 8 am-6:30 pm EST, as those are the working hours of production. 

 Responsibilities:

• Delivers straightforward administrative and/or other basic business services in Customer Service.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policyholders, providers, and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine the most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, the ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

Skills/Requirements:

• A pharmacy background is not necessary but preferred.
• Call Center experience is preferred.
• Previous work at home experience.
• Computer and desk phone savvy.
• Reliable.
• Great attendance.
• With this job you will make and take calls daily.

Education:

• High School Diploma.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.00/hr.