Position Title: Operations Officer I - Bilingual Duration: 12 months (Possibility of Extension/Conversion) Schedule: Mon-Fri; Two shifts 8 am to 4 pm or 8:30 am to 4:30 pm (they will work either shift) Work Location: Montreal, QC (4 days on-site and Friday is work from home)
ADMIN/CLERICAL ONLY: Back-office vs Telephone work: 100 percent back office
CANDIDATE PROFILE DETAILS:
Degree/Level of Education: Post-Secondary
Years of Overall Experience: 1-2 years of experience in banking/financial
How will performance be measured: SLA based, productivity based, quality/accuracy of work.
Preferred/Ideal Candidate Background: The ideal candidate is fully bilingual in English and French, will have 1-2 years of experience in the banking or financial services industry, combined with a strong administrative background and proven experience working within SLA-driven environments. Soft skills are extremely important, and interviews will test their soft skills as shared in the job description below. They should be a collaborative team player who can efficiently manage high volumes of requests while maintaining service standards. Experience supporting compliance-related activities or processing government-based information requests would be considered a strong asset.
SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities:
-Managing requests for information (RFI) by receiving inquiries through paper forms, email, or software-based systems.
-Requests are reviewed and assigned to officers, who capture and input the required details into the system.
Work is performed within established SLAs, with requests filtered and prioritized based on their type. The system is then used to generate the required information or documentation, which is validated for accuracy before the request is completed.
Once all requirements have been met, the request is closed, and a formal closing letter or communication is generated. Communication with Revenue Quebec, and providing information to the government as requested, very sensitive and confidential information so a heavily compliance based environment.
How much time is being spent in meetings: 30 min a day!
Who are they interacting with (internal/external): Both
Will the contractor have access to any customer data? YES!
MUST HAVE Hard Skills:
1-2 years of experience in banking/financial
Fully Bilingual in English and French- written and verbal
SLA experience and strong administrative background: 1-2 years
Proficiency in Microosft 365- Word, Outlook and Excel: 1-2 years
SOFT SKILLS:
Critical thinking skills
Accuracy and attention to detail
Good communication skills- both written and verbal
Team player- ability to collaborate with peers
NICE-TO-HAVE:
Compliance background or worked on government-based requests- 1 year
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$24.68/hr.
