Application Developer Expert – OpenText ECM Production Support Location: Chicago, IL Work Model: Hybrid – 2 days onsite (Tuesday & Thursday) Contract Duration: 6 Months with strong intention to convert to Full-Time Schedule: Monday–Friday | 40 hours per week | 9:00 AM–5:00 PM
About the Role We are seeking an experienced Application Developer Expert to provide production support and technical delivery for a business-critical Enterprise Content Management (ECM) platform. This is an excellent opportunity for a hands-on technical professional with strong experience supporting OpenText Content Server, ECM/EDMS platforms, enterprise applications, production environments, and ITIL processes. The role combines day-to-day production support with exciting project initiatives, including an upcoming OpenText upgrade, Single Sign-On (SSO) implementation, application monitoring and telemetry integration, and ongoing enhancements across multiple integrated enterprise applications.
Key Responsibilities
Provide day-to-day production support for Enterprise Content Management (ECM) applications, primarily OpenText Content Server.
Troubleshoot and resolve application incidents, access issues, system defects, and break/fix requests.
Support application enhancements and technical projects while maintaining platform stability and performance.
Participate in Incident, Problem, Change, and Release Management activities following ITIL best practices.
Support upcoming OpenText platform upgrades and migrations.
Assist with the implementation of approved Single Sign-On (SSO) solutions.
Support application telemetry, monitoring, and observability initiatives.
Work with business users, technology teams, vendors, and other stakeholders to resolve complex production issues.
Support integrations across multiple enterprise applications and systems.
Participate in major incident management and disaster recovery activities when required.
Ensure applications operate in accordance with organizational security, compliance, and regulatory requirements.
Participate in technical discussions, root cause analysis, and continuous improvement initiatives.
Provide technical guidance and mentorship to junior and intermediate team members.
Required Qualifications
8+ years of application production support experience.
Strong hands-on experience with Enterprise Content Management (ECM) or Electronic Document Management Systems (EDMS).
Hands-on experience supporting OpenText Content Server strongly preferred.
Recent and relevant experience with other OpenText or enterprise content management platforms will also be considered.
Strong troubleshooting, root cause analysis, and production incident resolution skills.
Experience working with ITIL processes, including:
Incident Management
Problem Management
Change Management
Experience supporting complex and integrated enterprise applications.
Ability to work effectively in a fast-paced production support environment.
Experience working in regulated environments with strong security and compliance requirements.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Experience with OpenText upgrades, migrations, or platform modernization initiatives.
Experience implementing or supporting Single Sign-On (SSO) integrations.
Experience with application monitoring, telemetry, or observability tools.
Familiarity with Azure or cloud technologies.
SQL query writing and database troubleshooting experience.
Experience with file-based integrations and enterprise application interfaces.
Experience supporting audits, compliance activities, and technical documentation.
Ideal Candidate The ideal candidate is a proactive and technically strong production support professional who can balance day-to-day operational support with project delivery and continuous improvement. You should be comfortable taking ownership of complex technical issues, collaborating across multiple teams, and supporting a business-critical enterprise platform. Successful candidates will demonstrate:
Strong problem-solving and critical-thinking skills.
Excellent communication and relationship-building abilities.
A proactive, dependable, and accountable approach.
Ability to work effectively with business stakeholders, technical teams, and vendors.
Comfort working in a fast-paced and changing production environment.
Ability to manage multiple priorities and complex technical issues.
Willingness to mentor and support other team members.
Why Join This Opportunity
Contract-to-hire opportunity with strong intention to convert to a full-time role.
Support a business-critical Enterprise Content Management platform.
Work with OpenText Content Server and large-scale enterprise integrations.
Gain exposure to major initiatives including platform upgrades, SSO implementation, monitoring, and application enhancements.
Opportunity to work across both production support and project-based technical initiatives.
Collaborative team environment with clear technical ownership and visibility.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $70.00/hr - $78.00/hr.
