Title - Customer Care Sales Coordinator
Location: Fully Remote
Assignmnet-  5 months
Shift - 8am to 5pm 

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Job Summary

We are seeking a Customer Care Sales Coordinator to support internal sales teams, customers, and vendor partners by managing product return and recall requests. This role is responsible for processing return authorizations (RAs), coordinating with vendors and manufacturers, ensuring compliance with company policies, and delivering an excellent customer experience in a fast-paced, high-volume environment.

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Key Responsibilities

• Review and process Return Authorization (RA) requests, including recalls and exception cases.
• Manage the end-to-end return process for standard, special-order, and direct-ship products.
• Generate and distribute return shipping labels for approved returns.
• Coordinate with vendors and manufacturers to obtain return approvals.
• Serve as the primary point of contact for return-related inquiries from customers and internal sales teams.
• Ensure all return activities comply with company policies, vendor requirements, and service level agreements (SLAs).
• Maintain accurate records and provide timely updates throughout the return process.
• Deliver exceptional customer service while resolving return-related issues efficiently.

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Required Qualifications

• Previous experience in customer service, sales support, returns processing, or order management.
• Strong written and verbal communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to work effectively in a fast-paced, high-volume environment.
• Proficiency with Microsoft Outlook.
• Ability to manage multiple priorities while maintaining accuracy.

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Preferred Qualifications

• Experience in the Animal Health or Veterinary industry.
• Experience using IBM AS400.
• Familiarity with IBS XT Client.
• Experience with Salesforce CRM.
• Background in product returns, recalls, or customer care operations.

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Work Environment

• 100% Remote
• Fast-paced, customer-focused environment.
• Collaborative role supporting internal sales teams, customers, and vendor partners.

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Position Details

• Job Title: Customer Care Sales Coordinator
• Work Location: Fully Remote
• Employment Type: Contract
• Max Bill Rate: $32.29/hour

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $23.23/hr.