Job Title: Platform Product Manager
Location: Fully Remote
Duration: 6 months Assignment
Shift/Hours: 40hours/week, PST hours
 
About Client:

• Client’s mission is to create a world where anyone can belong anywhere.
• It takes a committed team unified by Client core values to achieve this mission on connection and belonging.
• Client Platform Product Managers embody this culture and mindset.
• They champion metrics driven vision and strategies, partner with cross-functional team members (engineering, design, data science, operations etc.) to create a shared roadmap, be incredibly hands on to execute, and deliver a balanced outcome to all five of client’s stakeholders (Guests, Hosts, Communities, Shareholders, and Employees).

About Trust & Safety Team:

• Our hosts are opening their homes or providing experiences to guests from around the world.
• We’re creating new relationships & placing people in vulnerable situations.
• Therefore, trust is the fundamental currency of client.
• We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey.
• We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide.
• We set high expectations and keep bad actors out while providing delightful experiences for good users.

About The Role:

• As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world.
• Your work will be pivotal to shaping the future of hospitality and travel. Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional or company-wide initiatives.

Responsibilities:

• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
• Maintaining product backlog and the product roadmap.
• Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results.
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
• Presenting product roadmap and status to the business and client leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
• Build and scale platform capabilities that enable rapid deployment, experimentation, monitoring, and governance of machine learning and AI-powered defenses across Trust & Safety teams.
• Partner with Operations, Policy, Legal, Privacy, other defense Product and Engineering teams to ensure AI-driven enforcement systems are accurate, explainable, operationally effective, and aligned with customer and business outcomes.

Qualifications:

• 5+ years product management experience.
• Prior product, operations, consulting or engineering experience in security, trust, safety, risk, payments or fraud.
• Prior experience building machine learning products.
• Excellent written and verbal communication skills.
• Experienced in design and hypothesis driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
• Experience leading teams through ambiguity, and high stakes trade off decisions.
• Familiarity with modern AI systems - foundation models, model fine-tuning, RAG architectures, agentic systems, model serving, and AI observability
• Experience building internal platforms used by multiple product and engineering team.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 88.28/hr.