Location: Camuy, PR
Pay Rate: $16.00 / Hourly

Purpose: 
To ensure success as an IT support technician, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support technician contribute to increased productivity by ensuring that company IT systems run efficiently.
 
Responsibilities:

• Consulting with IT managers, Directors and other departments as required.
• Providing IT assistance to staff.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
• Identify and resolve issues with technology, such as hardware, software, and networks.
• Set up and support hardware, software, printers, Tablets and phones.
• Work with other technicians, internal and external resources to resolve issues.
• Follow company policies and procedures

Requirements:

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support technician.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Spiceworks.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Knowledge of Microsoft 365 products. (Word, Excel, Outlook, Power Point, Power Bi)
• Microsoft SQL.
• Windows 10, 11 Professional.
• Windows server 2012 to 2021.
• Android OS. (Tablets).
• Manage Engine software.
• Structured wiring, Access control, Cameras, Installation and troubleshooting.
• Laser printer maintenance.
• Exceptional interpersonal and communication skills.
• Bilingual (English and Spanish).

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.00/Hourly.