USC Work Location: 700 Childs Way, JHH B010Onsite Requirement: Temporary employee must work onsite.Target Start Date: ASAPPay Rate: $25.00Mark-Up: 31.5%Bill Rate: $32.88Duration of Assignment: March 31, 2026, is the current end date. An extension may be possible; however, it is not guaranteed.Work Schedule: 20 hours per week, Monday through Thursday, 9:00 a.m. – 2:00 p.m. (This is a 20-hour position.)Dress Code: Business casualManager / Timecard Approver: Yolanda MallardParking: The staff member may review parking options through Auxiliary Services.Interview Process: Interview can be conducted in-person or via zoom. Duties: Primary responsibilities include answering calls and emails for the Grades, Transcripts, and Verifications department, along with occasional data entry support.Must Haves: Customer Service ExperienceDemonstrated experience in a front-facing or high-volume customer service role (in person, phone, or email),Proficient Written & Verbal Communication SkillsAbility to communicate clearly, professionally, and courteously with students, faculty, staff and third-parties via phone and email.Organizational & Time Management SkillsAbility to manage multiple inquiries, prioritize tasks, and maintain accuracy especially during peak grading periods.Attention to Detail & AccuracyAbility to handle records, data entry, and documentation with a high level of precision and confidentiality.Technical ProficiencyComfortable using Microsoft Office (especially Outlook, Excel, and Word) as well as the ability to learn new systems quickly (example: Salesforce (emails), Five9 (phone system) and SIS (Student Information System).High-Volume Phone or Help Desk ExperienceExperience handling a busy phone line or shared inbox environment.Minimum of Associate’s or Bachelor’s Degree (or Progress Toward Degree) – strongly preferred Highly Preferred: Experience in Higher Education or Academic EnvironmentFamiliarity with college/university administrative processes, especially student records or registrar operations.Fieldglass Comments Section (Required) — PLEASE DO NOT do add them to the resume.Include a concise snapshot covering: Candidate Location: City and state (mandatory). Candidate Status: If listed as “Present,” explain reason for seeking a new role, current end date, and availability. Onsite Requirements: Confirm understanding and acceptance. Skill Alignment: How does the candidate meet role requirements. Availability: Notice period or earliest start date. Prior USC Experience: If applicable. Planned Time Off: Any pre-approved or requested time awayPre-Screening Interview Questions:Can you describe a time when you handled a high volume of phone calls or emails? How did you prioritize and ensure everyone received a timely response?Tell us about a time when you assisted a frustrated customer, student, or colleague. What steps did you take to resolve the issue, and what was the outcome?When working with sensitive information or detailed records, what steps do you take to ensure accuracy and maintain confidentiality?Onboarding Process (Campus – Non-Clinical)Onboarding can begin pending the completion of the criminal background check, provided the role does not involve driving or handling cash. - CORE- Background Check- Social Security Trace- 7-Year Work and Residence History (via SSN)- County Criminal Check (7 years)- Federal Criminal Check (7 years)- Widescreen Plus National Criminal Search- National Sex Offender Registry Check- Application Submission- Temporary Work Agreement- Harassment & Discrimination Pamphlet AcknowledgmentHealth and Safety Guidelines:USC strongly recommends that all contingent workers are fully vaccinated against COVID-19 and receive booster doses when applicable. USC also encourages employees to receive the flu vaccine to support campus-wide health and safety.Fair Chance Policy:Qualified applicants with arrest or conviction records will be considered for employment in compliance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Enable Skills-Based Hiring No Working Job Titletry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090114353534332023901'), text: "Complete\x20this\x20field\x20if\x20the\x20job\x20title\x20varies\x20from\x20the\x20default."}).initialize();} catch(err) {} Project Support SpecialistMarkup Categorytry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090116584442947199901'), text: "Markup\x20Category\x20reflects\x20the\x20markup\x20percentage\x20that\x20is\x20used\x20for\x20a\x20job\x20title\x20regardless\x20of\x20how\x20the\x20job\x20is\x20classified\x20for\x20operational\x20purposes."}).initialize();} catch(err) {} Admin/ClericalShift Details/Expected Working Days and Hourstry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090112563429267705901'), text: "Provide\x20the\x20detail\x20regarding\x20the\x20day\x2Ftime\x20the\x20temporary\x20employee\x20will\x20be\x20expected\x20to\x20be\x20on\x20assignment.\x20\x20For\x20example,\x208am\x2D5pm\x20M\x2DF."}).initialize();} catch(err) {} SEE JDDress Code/Special Attiretry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090114571501403855901'), text: "Specify\x20the\x20dress\x20code\x2Fspecial\x20attire\x20expectations\x20for\x20this\x20request."}).initialize();} catch(err) {} SEE JDDoes this position require driving?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115001809423357901'), text: "Will\x20the\x20temporary\x20employee\x20be\x20required\x20to\x20drive\x20a\x20vehicle\x3F\x20\x20If\x20Yes,\x20the\x20Trojan\x20Talent\x20Source\x20team\x20will\x20validate\x20that\x20candidates\x20possess\x20the\x20appropriate\x20license."}).initialize();} catch(err) {} NoWill resource have direct patient contact?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16120216055984393401901'), text: "Resources\x20that\x20are\x20in\x20direct\x20contact\x20with\x20or\x20close\x20proximity\x20to\x20patients\x20require\x20additional\x20screening\x20\x28including\x20vaccinations,\x20physical\x20exam,\x20drug\x20test,\x20etc.\x29\x20before\x20the\x20worker\x20can\x20start"}).initialize();} catch(err) {} NoHIPAA training required?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115033171530109901'), text: "Does\x20the\x20temporary\x20employee\x20require\x20HIPAA\x20training\x3F"}).initialize();} catch(err) {} NoNearest Parking Locationtry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115245922908500901'), text: "This\x20will\x20assist\x20the\x20temporary\x20employee\x20in\x20locating\x20the\x20appropriate\x20location\x20to\x20park\x20during\x20their\x20temporary\x20assignment."}).initialize();} catch(err) {} SEE JDWill job responsibilities include working directly with minors?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz23070713052146287343923'), text: "USC\x20would\x20like\x20to\x20know\x20if\x20a\x20job\x20posted\x20includes\x20working\x20with\x20minors\x20since\x20Live\x20Scans\x20need\x20to\x20be\x20ran\x20if\x20so."}).initialize();} catch(err) {} No 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.