Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000

About the Company

Our client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work.

Responsibilities of the Customer Service Representative:

• Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met.
• Monitor the full order cycle from entry to on-time delivery, addressing issues quickly.
• Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs.
• Handle inquiries, complaints, and non-conformances with professionalism.
• Investigate root causes, recommend corrective actions, and provide clear resolutions to customers.
• Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management.

Experience Preferred for the Customer Service Representative:

• Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).