Job title: Interviewer, Ins Risk
Duration: 3 months 
Location: Lees Summit MO 64063
Shift timing: 1- 8-5pm cst; 2- 9-6 cst

Additional Job Details:
The training is 1 week from 9 am – 5:30 pm (with a 30 minute lunch) they can begin their hired in schedule when they are released to the phones (they will need to complete and pass a mock call and a first live call before being released to the phones).

Shifts available are 8 – 5 and 9 – 6 (central time).


They need to be able to read a script verbatim, including some medical terminology. While it is a call center – we are a production environment, and metrics are based on production. We cannot guarantee someone will be able to clock out at a specific time because the expectation is that they are making and taking calls from the beginning of their shift to the end of their shift and if they happen to be on a call at the end of their shift – they are expected to complete the call.

We cannot approve missed time – especially in training. The training provided is crucial to their success and cannot be made up since it is a group training class.

Summary:

• The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education:

• HS diploma or equivalent

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.00/hr.