Title: Client Delivery Manager
Location: Remote
Duration: 3+ Months

Job Description:

• The Client Delivery Manager (CDM) creates strong consultative client relationships that result in long term client satisfaction and high retention rates.
• The CDM is assigned to the largest and/or most complicated client sites.
• This role serves as the face of the client and our consulting service practice.
• This role will be the owner of implementing best practices for the delivery of services for their assigned accounts.
• The CDM works with multiple levels within a client organization to manage and coordinate service delivery.
• The CDM must clearly understand client expectations, terms and conditions to ensure service delivery is aligned with client guidelines and is responsible for issue resolution and will escalate when appropriate.
• The CDM collaborates with client implementation team to ensure alignment between client demands and service delivery execution.
• The CDM will actively solicit and receive orders from the client on existing contracts.
• Determine and coordinate work allocation amongst dedicated teams assigned to this project.
• Ensure cohesiveness and seamless service to client.
• Create and execute strategies designed with client program leadership team regarding business satisfaction, program growth, scalability, sustainability and continuous improvement.
• Develop a process to monitor and track client compliance requirements and dashboards to ensure service level agreements and requirements are being meet.
• Develop and manage service level agreement requirements (SLA’s / KPIs) and other determined criteria.
• Build strong relationships and trust with business and other functional teams.
• Deliver a timely response and act as the first point of contact for all associate inquiries/issues; find the appropriate resources to assist associates and communicate resolutions or findings to appropriate parties.
• Proactively identify and solution potential future challenges.

Required Skills:

• Excel, PowerPoint, MS Outlook, OneNote.
• Project management and project management software (MS Project, Visio)

Required Education:

• Min of 7 years of business experience and/or higher education certification.

Required Years of Experience:

• 4 years of account management experience.
• 2 years of experience in a supervisory experience.

Desired Skills:

• Project Management, MSP experience, staffing experience.

Desired Education:

• Bachelor’s degree in business, HR or related field.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.85/hr.