Job Title: HR Service Specialist
Location: Richmond, VA 23294
Duration: 3 Months (Possibility of extension depending upon business requirements and performance)
 
Description:

• The Human Resources Service Specialist is responsible for providing exceptional customer service and support to team members across client Health System.
• This role serves as the first point of contact for employees and managers seeking HR related assistance.
• The HR Service Specialist is also responsible for managing and completing all incoming HR4U case inquiries within a time frame of 24-48 hours ensuring timely and accurate resolution.
• Provide excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
• Provide timely and accurate information guidance and support to employees and managers through various communication channels, such as phone and case management system.
• Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary
• Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
• Clearly and concisely documents interactions with customers using proper documentation.
• Preserves employee confidentiality when reviewing or discussing employee data or reasons for contacting HR.
• Acts with a sense of urgency and prioritizes workflow based on issue type.
• Consistently provide accurate information to team members by leveraging the information provided within the systems knowledge base.
• Performs other duties as assigned.
• Participates in special projects to support the mission for client and department.
• Accepts alternate assignments as required.

 
Required Education:

• High School Diploma or Equivalent

 
Preferred Education:

• Some college course work in HR or related field

 
Years and Type of Required Experience:

• 0-1 Years of Experience in a call center or area with high volume of telephone inquiries.

 
Other Knowledge, Skills and Abilities Required:

• Aptitude for technology and be comfortable working in many different systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Must be team-focused, self-motivated, and work with a modest degree of supervision.
• Able to multi-task in fast paced environment while being detail oriented.

 
Cultural Responsiveness:

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

 
Other Knowledge, Skills and Abilities Preferred:

• Demonstrated ability to maintain confidentiality and professionalism under any situation is critical

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.00/hr.