IT Product Specialist
Fairfield, CA-Remote
3 months+ Contract
**100% Remote work

Position Summary:

• We are seeking a highly skilled and hands-on IT Product Specialist to support the rollout, integration, and Tier 2 operational support of ENMS tools.
• This role demands deep technical expertise, broad infrastructure knowledge, and strong collaboration skills.
• The ideal candidate will have full lifecycle experience across the Software Development Lifecycle (SDLC) and be instrumental in both project delivery and ongoing support, including upgrades, testing, and production readiness.
• This position requires a strong technical foundation across infrastructure, monitoring, and automation domains, with practical experience in Operational Intelligence (OI), AIOps, Observability platforms, and containerized environments such as Kubernetes and Docker.

Key Responsibilities:
Project & Integration Work

• Lead integration of monitoring and event management tools into an enterprise Observability and AIOps platform.
• Build and optimize monitoring instrumentation to proactively detect and resolve issues across diverse infrastructure layers.
• Develop dashboards, reports, and alerting mechanisms tailored to operational and business needs.
• Perform hands-on development and scripting to support automation, integration, and data transformation.
• Participate in all phases of the SDLC: requirements analysis, design, development, testing, deployment, and maintenance.
• Collaborate with cross-functional teams including operations, application support, database, VMware, and enterprise NOC.
• Ensure scalability and reliability of monitoring solutions across hybrid environments (on-prem, cloud, containers).

Tier 2 Operational Support

• Perform Operational Intelligence (OI) application upgrades in DEV environments to validate fixes and enhancements.
• Drive promotion of validated upgrades to TEST and PROD environments.
• Support container upgrades and lifecycle management in Kubernetes/Docker or other container runtimes.
• Manage and update SSL/TLS certificates across monitoring platforms.
• Conduct Disaster Recovery (DR) testing, validate failover scenarios, and document outcomes.
• Perform device discovery, onboarding, and decommissioning within monitoring platforms.
• Administer Linux (RHEL) systems and support containerized environments.
• Troubleshoot and resolve complex issues across infrastructure, applications, and monitoring layers.

Required Qualifications

• 5–7 years of experience in an Enterprise NOC or IT Operations environment.
• 5–7 years of hands-on experience with enterprise monitoring tools (e.g., Broadcom DxNetOps, Micro Focus, IBM Tivoli).
• Strong experience across the SDLC with a focus on automation, testing, and deployment.
• Hands-on experience with Observability, AIOps, and Operational Intelligence platforms.
• Proficiency in RESTful API integration and data transformation using JSON and XML.
• Experience with scripting languages such as Bash, Python, or PERL.
• Solid understanding of networking and server infrastructure (Windows, Linux, Unix, AIX).
• Practical experience with container orchestration platforms (Kubernetes) and Docker or other container runtimes.
• Strong documentation skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Broad technical background across infrastructure, monitoring, automation, and cloud-native technologies.

Preferred:

• Experience with observability tools such as:
• Broadcom Operations Insight
• Grafana
• Exposure to CI/CD pipelines and DevOps practices.
• Experience with infrastructure upgrades, DR testing, and certificate management.isor, Infrastructure & Operations

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.