Job Description
Job Title: Patient Activation Administrative Specialist
Location: Grant - 3902 E Grant Rd, Tucson, AZ 85712 (Contractor may be asked to travel to other offices within the market)
Duration: 17 weeks (approximately 4 months)
Parking: Free
Work Arrangement: Onsite
Position Summary
The Patient Activation Administrative Specialist is a front-line team member responsible for welcoming patients as they arrive at the clinic and ensuring they are fully onboarded with Client’s digital health tools. This role is essential for enhancing the patient experience by ensuring all patients are activated and educated on their health tools.
As the first point of contact in the lobby, this specialist plays a key role in building trust and offering support to patients who need assistance with activation.
Key Responsibilities
Patient Greeting & Onboarding
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Serve as the first point of contact in the lobby, welcoming patients and ensuring a positive first impression.
App Activation Support
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Check each patient’s activation status and assist with setup and troubleshooting as needed.
Patient Education
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Explain app features and benefits, and answer questions to encourage confident usage.
Coordination & Escalation
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Collaborate with clinic staff and escalate technical issues to the appropriate support teams.
Tracking & Feedback
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Document activation progress and share patient feedback to help improve digital engagement efforts.
Note: These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of all duties performed. Other job-related duties may be assigned by management.
Qualifications & Experience
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Minimum 1 year of experience in a patient-facing role within a healthcare setting
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Ability to communicate clearly, patiently, and empathetically with a diverse patient population
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Strong organizational and time management skills
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Strong written and verbal communication skills
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Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
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Proven track record of persisting through change, showing forward-thinking under pressure, and consistently taking action on challenges
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Proficiency in computer technology: typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.00/hr.