Title: LTSS Service Care Coordinator
Duration: 4 Months (Contact to hire)
Location:  San Antonio, TX
Note: Remote position, but we do meet in office every 2-3 months for meetings and team engagement activities. May need to go to office for initial training. 
 

Position Summary:
Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Background & Context:

• This role is interesting because you get to connect with members or parents of children with special health care needs and challenges and assist them.
• Team is highly engaged and supportive of each other, always willing to help each other.
• This is a fast-paced position, must be a very quick learner and receptive to feedback. Key Responsibilities:
• team makes contractual contact with members to assess for any unmet needs, services and addresses any barriers to health.
• Mainly telephonic assessments, calls to members or parents, providers.

Candidate Requirements
Education/Certification	Required: HS Diploma			Preferred: Bachelor
Licensure	Required: n/a			Preferred: n/a
Years of experience required Disqualifiers Best vs. average Performance indicators		Must haves: excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection   Nice to haves: bilingual   Disqualifiers: no experience working with Medicaid and special health care needs   Performance indicators: no metrics, candidates need to have good work ethic/time management/organization. There is a productivity log, but the tasks are very fluid.   Best vs. average:  quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members’ needs.
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection		1	Computer skills – high level of exp, important (Microsoft Office)
		2	Communication skills – high level of exp, will be on telephonic majority of time
		3	Decision-making skills – be able gather information via probing to make decisions

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.70/hr.